Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

FocusAndEarnIt

macrumors 601
Original poster
May 29, 2005
4,629
1,114
Hi all-

This 2015" retina MacBook Pro will not connect to Zoom no matter what I do. It connects to literally every other app/website except via the zoom app. I've uninstalled Zoom and reinstalled it. Zoom is so necessary for my work that I even reinstalled the OS fresh - Big Sur and Monterey both - and without doing ANYTHING else. Didn't even sign into iCloud. I even didn't even try to sign into my work zoom account, I just used Zoom's "Test Zoom" room that they offer here on a fresh install of macOS + install of Zoom. I've reset my router. I've flushed my DNS cache. I've reset my IP via my ISP. I've tried connecting via my personal hotspot. This has become such an issue that I actually went out and picked up a Mac (M1 Pro 14" MBP) from the Apple Store with the intention of returning it if I can get this Mac to start working again. No issues whatsoever connecting to Zoom on the new Mac. My wife's MacBook Pro (2014 15" MBP) works seamlessly as well on zoom. It's almost like there's something wrong with the hardware, but that also doesn't make much sense to me. Why would it be isolated to Zoom.

And it all just stopped working one day this past week. No clue what happened. No additional software installed. At that time it was running Big Sur. Does anyone have any idea on how to troubleshoot this? I am legitimately stumped.

The error: Error 1132. Cannot connect to Zoom.

I even tried installing older versions of Zoom... nada.
 
Last edited:
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.