2015 Macbook Pro - staingate replacement

[alphadog808]

Hi guys,



I own a 15" 2015 Macbook Pro. It's still in perfect condition. Ive had it for 3.5 years. I recently heard about staingate and how apple is replacing people's screens for free but the program lasts only for four years from your purchase date.



Seeing that my four years is almost up, can I go to Apple and have my screen replaced with a newer one premptively? I would really hate if I started getting this issue next year and then I'm not eligible for replacement. I cleaned my screen and thoroughly inspected it and there's no sign of any stains or imperfections. It looks just like the day I bought it.



Maybe I just got lucky and will never face the issue. I don't know but I don't wanna risk it either.

 

[theapplehead]

If you haven’t experienced any staining this far than it’s nothing to be concerned with. I doubt Apple will replace a perfect screen for no visible reason. Best to just be happy that your Mac is stain free.

 

[lambertjohn]

The screen on my 2015 MBP is starting to become a spotted mess. I bought it from the Apple refurb store two years ago, so I called Apple and asked about the program to get the screen replaced for free. They told me they know nothing about any "staingate" screen replacement program. They even pointed me to their website that lists all their Repair Extension Programs, and sure enough, there's nothing about any screen replacement program. I'm going to take it into my local Apple store anyway and see what they say, but my guess is I'll be leaving the store with the same screen I had when I went in. I'll report back when it's done.

Here's the link to current repair/exchange programs:

https://www.apple.com/support/exchange_repair/

 

[Donnation]

The screen on my 2015 MBP is starting to become a spotted mess. I bought it from the Apple refurb store two years ago, so I called Apple and asked about the program to get the screen replaced for free. They told me they know nothing about any "staingate" screen replacement program. They even pointed me to their website that lists all their Repair Extension Programs, and sure enough, there's nothing about any screen replacement program. I'm going to take it into my local Apple store anyway and see what they say, but my guess is I'll be leaving the store with the same screen I had when I went in. I'll report back when it's done.

Here's the link to current repair/exchange programs:

https://www.apple.com/support/exchange_repair/

Why would they know anything about something called “Staingate?” It’s a delamination of the screen that occurs and they absolutely will replace it.

Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models.

Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers.

Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro.

• MacBook Pro (13-inch, Early 2013)
• MacBook Pro (15-inch, Early 2013)
• MacBook Pro (13-inch, Late 2013)
• MacBook Pro (15-inch, Late 2013)
• MacBook Pro (13-inch, Mid 2014)
• MacBook Pro (15-inch, Mid 2014)
• MacBook Pro (13-inch, Early 2015)
• MacBook Pro (15-inch, Mid 2015)
• MacBook Pro (13-inch, 2016)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (13-inch, 2017)
• MacBook Pro (15-inch, 2017)
• MacBook (12-inch, Early 2015)
• MacBook (12-inch, Early 2016)
• MacBook (12-inch, Early 2017)

 

[lambertjohn]

Why would they know anything about something called “Staingate?” It’s a delamination of the screen that occurs and they absolutely will replace it.

Apple has extended free repairs of anti-reflective coating issues for select MacBook and MacBook Pro models.

Apple has authorized coverage within four years from the original purchase date of affected models, according to an internal document distributed to Apple Authorized Service Providers.

Eligible models, listed below, qualify for a free display replacement within the four-year coverage period. Check your receipt to determine the exact purchase date of your MacBook or MacBook Pro.

• MacBook Pro (13-inch, Early 2013)
• MacBook Pro (15-inch, Early 2013)
• MacBook Pro (13-inch, Late 2013)
• MacBook Pro (15-inch, Late 2013)
• MacBook Pro (13-inch, Mid 2014)
• MacBook Pro (15-inch, Mid 2014)
• MacBook Pro (13-inch, Early 2015)
• MacBook Pro (15-inch, Mid 2015)
• MacBook Pro (13-inch, 2016)
• MacBook Pro (15-inch, 2016)
• MacBook Pro (13-inch, 2017)
• MacBook Pro (15-inch, 2017)
• MacBook (12-inch, Early 2015)
• MacBook (12-inch, Early 2016)
• MacBook (12-inch, Early 2017)

I believe you, but you show me where it says this on Apple's website. The Apple representative said unless the program is stated on their website, it doesn't exist. And...he said Macrumours doesn't count as a valid source for a fictional repair program. These were his words, not mine. I told the Apple guy, it's all over the Internet, and he said, it doesn't matter, it's not a valid repair program with Apple. This was all on the phone, by the way. Next week, I'm going to take it in to a brick and mortar Apple store and see what they say in person.

Again, these are the valid repair extension programs going on with Apple right now. No mention at all of anything to do with MacBook lamination screen problems.

https://www.apple.com/support/exchange_repair/
[doublepost=1558912381][/doublepost]I just found this mentioned in an article relating to this issue. Explains why the online rep wouldn't confirm the repair program.

"We've learned that Apple has supposedly prohibited support advisors from mentioning details about the anti-reflective coating repair program in online chat sessions, so visiting an Apple Store may be required. If you contact Apple by phone, asking for your call to be escalated to a senior advisor may help. "

 

[CPTmom2wp]

I was just in to an Apple authorized repair center to get my badly delaminated screen replaced. I have a late 2013, but it has to be 4 years from purchase date, so no go. They told me it would cost $799 to replace it myself. Nope..... It isn't that noticeable when using the computer/ lit up, just looks bad with a dark screen. I'll just make do until the new 16-16.5" comes out and then I'll have an excuse to purchase.

 

[redshifted]

My experience with my 2015 15" MBP was relatively painless.

After 4 years of no screen de-lamination I needed to have my battery replaced. When I got my MBP back from Apple, it started to de-laminate at the bottom of the screen. I was within a couple of days on my 4 year purchase date window so I thought I'd bring it in to my local Apple Store.

This is the paperwork from the flawless repair by Apple. I'm just adding a data point for those thinking about getting their screens replaced under the Apple "quality program". I got it in just a couple of days before the 4 year cut-off from my original purchase date.

Apple also updated my Mac OS to the most current version of what I had installed. My SSD was wiped - so it's like a clean install. Adobe PS ended up being a newer version than I was using and that has been a PITA to tweak back to my settings. If you are within the four year window and you're on the fence about getting your screen replaced under the Apple program, my advice is to do it but back up everything on your MBP.

 

[ArmCortexA8]

Just discovered this started on mine today. It starts initially as a spot / mark that simply looks like dried water then when you clean the screen as recommended by apple with a lint-free cloth this effectively breaks down the coating and then air on its own will allow the coating to keep degrading of its own accord. Im now up to system two (mid 2015 Macbook Pro that was provided as a replacement system in July 2017) and have already contacted Apple executive relations as I don't want to go down this path again like I did with the previous system.