2015 rMBP screen scratched by keyboard?

Discussion in 'Mac Basics and Help' started by 938092, Dec 16, 2015.

  1. 938092 Suspended

    Joined:
    Dec 11, 2014
    #1
    So after a while, my 2015 MacBook Pro's screen was looking like this: http://i.imgur.com/3CN7DJy.jpg

    I assumed its because it was somehow touching the keyboard and scratching the display so I took it to apple who replaced the display.

    A few days after I had it replaced, I noticed a dead-pixel like thing on the screen but it turns out it was actually like a small dent in the display as you could see it when the display was off. I suspected a grain of something had been on top of the keyboard and was still pressing against the display when it closed but the genius said it could have been a screen fault and replaced the display again anyway.

    Now, two weeks later, with another new display, I've noticed the dreaded scratches starting to appear on the display. Currently I can only see them under a bright light or when the display is off but I know it will progress and get worse and worse.

    This is how it is now:
    Normal: http://i.imgur.com/jmKOmNM.jpg
    Closeup: http://i.imgur.com/usjQugx.jpg

    I can see it's starting to develop again. I'm planning on taking it back again soon with a torch to show them but another display replacement evidently won't fix it so what other course of action should I take?
     
  2. avatuar99 macrumors newbie

    avatuar99

    Joined:
    Dec 16, 2015
    #2
     
  3. avatuar99 macrumors newbie

    avatuar99

    Joined:
    Dec 16, 2015
    #3
    Have them check the keyboard for miss-alignment. Keyboard is not supposed to touch the screen. Clearly, the keyboard is up to high probably set like that from the factory. Have them check and replace the keyboard.
     
  4. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #4
    My 2015 15" MBPR is carried in my Tom Bihn Synapse 25 laptop backpack daily. The same bag I carried my Mid 2012 MBPR in. No sign of scratches.

    Not mentioning your carrying method limits the available feedback.
     
  5. 938092 thread starter Suspended

    Joined:
    Dec 11, 2014
    #5
    It hasn't been carried or moved anywhere since the second display replacement. I wanted to eliminate the possibility that it could have been my fault.
     

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