2018 Macbook Pro 15 LCD Issue

[djvoyage]

I've been a heavy user of my Mid-2012 Retina MBP since introduction. My old mac gets chronically hot even after reapplying thermal paste etc. Although it still works, I need more power for my daily tasks. I've been looking forward to upgrading for quite some time and was happy to see the new 2018 models have some compelling performance.

I picked up the new one after waiting almost 3 weeks for my custom order and immediately began setting it up just to find a faint line goin down the screen. At first I thought it was just something software related, so I rebooted and it reappeared. I then touched the bottom of the screen and the line got darker. I called support to let them know of the situation and they offered to do a mail replacement or work out a replacement via the Apple store. Looking at the Apple site it looks like I'll have to wait until at least Aug 9 for another BTO mac to arrive. I didn't want to have to wait that long.

I guess the QC for these units aren't as great as it used to be. I would have hoped it was better especially since this was a top spec Macbook Pro. Just shows that higher cost doesn't ensure higher reliability. Anyone else have this happen to them?

 

[Ma2k5]

I did read a while back in ~2016 that Apple had changed their QC process with the manufacturers to the tune that they were made more lenient. If I can find it I’ll post.

 

[vaugha]

I did read a while back in ~2016 that Apple had changed their QC process with the manufacturers to the tune that they were made more lenient. If I can find it I’ll post.

Really? I would like to read thread as well...

 

[lambertjohn]

It happens. No manufacturing process is perfect. For every defective MacBook Pro you read about on this forum, you'll find ten that aren't. Just suck it up and get it replaced and get back to enjoying it.

 

[felixroqu3]

I got my 2018 MacBook Pro exchanged today due to a crackling sound id hear from the speaker and the replacement has the same issue ...I hope this one doesn't have the other audio issues I was having as well. This machine has been a bit of a disappointment.

 

[Newtons Apple]

Sporadic defects can occur with any electronics. This defect may not have shown during the QC process.

 

[CreeptoLoser]

I got my 2018 MacBook Pro exchanged today due to a crackling sound id hear from the speaker and the replacement has the same issue ...I hope this one doesn't have the other audio issues I was having as well. This machine has been a bit of a disappointment.

It's a driver issue on a new chipset. Report it hard.

 

[maflynn]

Just shows that higher cost doesn't ensure higher reliability. Anyone else have this happen to them?

It happens sadly, though it may not be indicative of a slipping QC process. Take it back and get it exchanged. Sorry for the issues OP

It's a driver issue on a new chipset. Report it hard.

If it was a driver issue, we all would be having it, no its a hardware failure.

 

[CreeptoLoser]

It happens sadly, though it may not be indicative of a slipping QC process. Take it back and get it exchanged. Sorry for the issues OP


If it was a driver issue, we all would be having it, no its a hardware failure.

No. With a hardware failure you can replicate the results with regularity.

I have had the crackle twice and i know a driver bug when I see one after 25 years of Soundblaster sound cards.

 

[maflynn]

No. With a hardware failure you can replicate the results with regularity.

I have had the crackle twice and i know a driver bug when I see one after 25 years of Soundblaster sound cards.

We're not talking about sound from a soundbalster card but the screen showing that defect. More often then not, its a hardware failure not a driver issue.

 

[CreeptoLoser]

We're not talking about sound from a soundbalster card but the screen showing that defect. More often then not, its a hardware failure not a driver issue.

I was telling you from my experience and analysis that I know this issue. Jumping to conclusions that make people run to the shops for refunds will annoy forum members when they realise they didn't need to waste their time like that. Report the issue to Apple and then hear it out.

 

[SaintBol]

Jumping to conclusions that make people run to the shops for refunds will annoy forum members when they realise they didn't need to waste their time like that.

The screen issue is of course a HW issue.
About the sound issue, not asking for refund whereas you're not 100% sure of what will happen is a bet on the fact that it will be resolved by software. So you may be perfectly right, but I wouldn't bet such a cash amount, whereas a 14 days refund option exists that allows to wait for a SW resolution (or not) with a 100% peace of mind.

 

[GerritB]

I was telling you from my experience and analysis that I know this issue. Jumping to conclusions that make people run to the shops for refunds will annoy forum members when they realise they didn't need to waste their time like that. Report the issue to Apple and then hear it out.

I've seen your response on a couple of topics regarding the sound issue, and I'll say this; you might be a 100% right, it might be just the sound driver acting up, I really hope it is, however there's a chance it might not, or at least something that can't be helped completely.

Buyers like me (I own the i9 and have the sound issue) have 14 days to judge this machine and get a refund with relative ease if it doesn't work like we expect it to. If you get passed those 14 days you will need to trust Apple completely to fix this and tbh they've recently shown to kind of ignore hardware issues until lawsuits are started. I've reached the point where don't want to risk that anymore. Therefore I need them to fix the issue before those 14 days are up or I'll bring the machine back to use my old MacBook again. I luckily decided to not sell it yet after I ordered the new one and heard about the throttling issue, so for me that won't be a problem.If it turns out all these issues get fixed I can still decide to buy it again.

I just want to say that 'just trust Apple' is asking for a lot when there's this kind of money involved and Apple's track record isn't perfect anymore.