Hey, wonder if anyone on here can share any advice.
I have owned my MacBook Pro (15-inch, 2018) since around September 2018. Took good care of it and it only has 350 charge cycles since purchasing it.
I noticed since a month after I purchased it that when opening the MacBook from sleep it would be dead even if I left it at 80% which was super unusual compared to the MacBook Pro I owned before. I put it down maybe my USB c monitor taking power overnight, I called apple at the time about the issue at the time and they told me to update my software...
Over the last year I my battery has been super unreliable, my MacBook often wakes from sleep dead, or can shut off whenever I do anything slightly power intensive, the MacBook could shut off anywhere between 100-80% (I have to use it plugged in)
I have contact apple a couple of times and they are telling me that since my laptop is out of warranty I have to pay for a battery service (£200ish). I expressed on the phone to apple that this charge is super disappointing after spending £2k + on a MacBook who's battery might have been faulty since purchase. The guy on the phone advised me to look at the UK consumer law and see if that might help.
Can anyone advice on if such a battery issue might be covered under UK consumer law? Any advice on avoiding this charge by apple on my MacBook would be greatly appreciated! many thanks
I have owned my MacBook Pro (15-inch, 2018) since around September 2018. Took good care of it and it only has 350 charge cycles since purchasing it.
I noticed since a month after I purchased it that when opening the MacBook from sleep it would be dead even if I left it at 80% which was super unusual compared to the MacBook Pro I owned before. I put it down maybe my USB c monitor taking power overnight, I called apple at the time about the issue at the time and they told me to update my software...
Over the last year I my battery has been super unreliable, my MacBook often wakes from sleep dead, or can shut off whenever I do anything slightly power intensive, the MacBook could shut off anywhere between 100-80% (I have to use it plugged in)
I have contact apple a couple of times and they are telling me that since my laptop is out of warranty I have to pay for a battery service (£200ish). I expressed on the phone to apple that this charge is super disappointing after spending £2k + on a MacBook who's battery might have been faulty since purchase. The guy on the phone advised me to look at the UK consumer law and see if that might help.
Can anyone advice on if such a battery issue might be covered under UK consumer law? Any advice on avoiding this charge by apple on my MacBook would be greatly appreciated! many thanks
