Having a weird issue and wanted to see if any of you have experienced similar.. Sorry in advance for the long post.
Background: Two weeks ago, in a random fit of "I hate Google Services," I changed the e-mail associated with my Apple ID from my gmail address (which has been my Apple ID forever) to my rarely-used iCloud address. Same Apple ID - I just edited the primary e-mail address associated with it.
Yesterday, was trying to wipe my HD and reinstall MacOS in preparation of selling my MacBook Pro (2019 16" Model). Deactivated Find My Mac and all the usual steps. Everything was proceeding as usual.
However, when it came time to erase the drive in the system restore disk utility, I received the "Turn off Find My Mac" prompt after I clicked 'erase.' BUT: the e-mail listed in this prompt was the OLD gmail address associated with my Apple ID, not the current iCloud address that is my current login.
Thinking nothing of it, I tried to enter my password (which has NOT changed between the switch from gmail to iCloud Apple ID), and it threw it back as invalid. Changed my password, thinking maybe it would update it or something, and it still came back as incorrect. Long story short - I was unable to wipe my hard drive, and spent an hour and a half on the phone with Apple to try to troubleshoot.
The tech tried to troubleshoot. Managed to erase the data on the "Macintosh HD - Data" volume which left me with no OS, and no way to wipe the drive and start again. Said I needed to take it into an Apple store.
Did so this evening - spent two hours there with one of their guys. He had me login to both Find My Mac and the Apple ID management page to delete the device from both. Reboot the MBP, and voila - I can now format the drive without a password prompt.
But, upon going through Mac OS setup - the "Find My Mac" page is AUTOFILLED with my old gmail address. Even after the hard drive wipe. Even after deleting device from Apple ID AND Find My Mac. I was even setting up WITHOUT entering or creating an Apple ID at that prompt in OS X setup.
Further - after doing this, the MBP once again showed up in my devices in Find My Mac. Tried to format/reinstall two more times. Same thing.
Tech was baffled - said that logging it into them wouldn't do much good, as they would only repeat what we had already tried. Said it MIGHT have something to do with the T2 chip and Catalina. Suggested I call back into the phone support line and have the issue escalated to someone who can do more with my Apple ID.
Very confused about all of this - and mostly venting. Anyone have a similar experience?
Background: Two weeks ago, in a random fit of "I hate Google Services," I changed the e-mail associated with my Apple ID from my gmail address (which has been my Apple ID forever) to my rarely-used iCloud address. Same Apple ID - I just edited the primary e-mail address associated with it.
Yesterday, was trying to wipe my HD and reinstall MacOS in preparation of selling my MacBook Pro (2019 16" Model). Deactivated Find My Mac and all the usual steps. Everything was proceeding as usual.
However, when it came time to erase the drive in the system restore disk utility, I received the "Turn off Find My Mac" prompt after I clicked 'erase.' BUT: the e-mail listed in this prompt was the OLD gmail address associated with my Apple ID, not the current iCloud address that is my current login.
Thinking nothing of it, I tried to enter my password (which has NOT changed between the switch from gmail to iCloud Apple ID), and it threw it back as invalid. Changed my password, thinking maybe it would update it or something, and it still came back as incorrect. Long story short - I was unable to wipe my hard drive, and spent an hour and a half on the phone with Apple to try to troubleshoot.
The tech tried to troubleshoot. Managed to erase the data on the "Macintosh HD - Data" volume which left me with no OS, and no way to wipe the drive and start again. Said I needed to take it into an Apple store.
Did so this evening - spent two hours there with one of their guys. He had me login to both Find My Mac and the Apple ID management page to delete the device from both. Reboot the MBP, and voila - I can now format the drive without a password prompt.
But, upon going through Mac OS setup - the "Find My Mac" page is AUTOFILLED with my old gmail address. Even after the hard drive wipe. Even after deleting device from Apple ID AND Find My Mac. I was even setting up WITHOUT entering or creating an Apple ID at that prompt in OS X setup.
Further - after doing this, the MBP once again showed up in my devices in Find My Mac. Tried to format/reinstall two more times. Same thing.
Tech was baffled - said that logging it into them wouldn't do much good, as they would only repeat what we had already tried. Said it MIGHT have something to do with the T2 chip and Catalina. Suggested I call back into the phone support line and have the issue escalated to someone who can do more with my Apple ID.
Very confused about all of this - and mostly venting. Anyone have a similar experience?