I recently purchased the new iMac 20". I bought it to replace another machine (Dell-- returned). I had a 24" display (also returned but it was really nice) on the Dell and I found almost immediately that the 20" wasn't going to cut it for me. It was nice but I had already been spoiled by using the 24" for over a month.
So, I went out and picked up the 23" Cinema HD as a replacement. How psyched was I? A sweet 20" display with a 23" for an extended desktop. Let me start by telling you I'm on my 3rd 23" Cinema HD.
In a nutshell, the first one that I bought was beautiful and I was very happy with it. Then when I took the screen to black I realized that I had several "stuck" pixels; a red, a couple of blues and most annoying were three bright greens. None noticeable during normal display use, but gaming, movies, screensavers, etc... you'd see those damn pixels.
So I called the manager of the Apple store (who I'd made pretty good friends with buying a bunch of stuff from him) and he shared that in order to get a new display I would typically have to return it and pay a 10% restocking fee. The rule (supposedly) was you needed 7 "stuck" pixels and they needed to be grouped fairly close together to get Apple to just give you a new monitor. This one had 6 and admittedly they weren't close together.
Anyway, I explained to him how disappointing it was to pay that money for what's supposed to be a top-notch display. He understood and he agreed to swap one out without the restocking fee. Got it home (display #2) and guess what? This time I had 9 blown pixels and 4 of them were close together! I called him immediately and he said, "bring it back." Well, I had to travel for work for 6 weeks (sucks) and he said he'd exchange it when I got back. And he did just last week.
I get the new display home... and, yep, you guessed it. This time I have 5 stuck pixels. 3 of them too dark to really see (when screen is black) to make a fuss over and two others (no longer bright green) that are darker green but noticeable. At this point I have not called him to tell him about it. I know it's not right, but I feel like I'M being a pain in the ass now. Which I probably shouldn't feel like after 3 monitors but I do.
The fact is that this one is "acceptable" and the best that I've received so far, but I've got to tell you. Something still doesn't sit right about a) paying $1300 for a monitor and b) paying that much for one that is SUPPOSED TO BE SUPERIOR to the 24" Dell that I had. The Dell was flawless. I paid $700 for it to boot.
Granted this display (the apple display) is a better display when watching movies, games, etc. And no one else will probably every notice the pixels. But just knowing they're there bothers the hell out of me. 3 in a row? What gives? Anyone else have a similar experience?
So, I went out and picked up the 23" Cinema HD as a replacement. How psyched was I? A sweet 20" display with a 23" for an extended desktop. Let me start by telling you I'm on my 3rd 23" Cinema HD.
In a nutshell, the first one that I bought was beautiful and I was very happy with it. Then when I took the screen to black I realized that I had several "stuck" pixels; a red, a couple of blues and most annoying were three bright greens. None noticeable during normal display use, but gaming, movies, screensavers, etc... you'd see those damn pixels.
So I called the manager of the Apple store (who I'd made pretty good friends with buying a bunch of stuff from him) and he shared that in order to get a new display I would typically have to return it and pay a 10% restocking fee. The rule (supposedly) was you needed 7 "stuck" pixels and they needed to be grouped fairly close together to get Apple to just give you a new monitor. This one had 6 and admittedly they weren't close together.
Anyway, I explained to him how disappointing it was to pay that money for what's supposed to be a top-notch display. He understood and he agreed to swap one out without the restocking fee. Got it home (display #2) and guess what? This time I had 9 blown pixels and 4 of them were close together! I called him immediately and he said, "bring it back." Well, I had to travel for work for 6 weeks (sucks) and he said he'd exchange it when I got back. And he did just last week.
I get the new display home... and, yep, you guessed it. This time I have 5 stuck pixels. 3 of them too dark to really see (when screen is black) to make a fuss over and two others (no longer bright green) that are darker green but noticeable. At this point I have not called him to tell him about it. I know it's not right, but I feel like I'M being a pain in the ass now. Which I probably shouldn't feel like after 3 monitors but I do.
The fact is that this one is "acceptable" and the best that I've received so far, but I've got to tell you. Something still doesn't sit right about a) paying $1300 for a monitor and b) paying that much for one that is SUPPOSED TO BE SUPERIOR to the 24" Dell that I had. The Dell was flawless. I paid $700 for it to boot.
Granted this display (the apple display) is a better display when watching movies, games, etc. And no one else will probably every notice the pixels. But just knowing they're there bothers the hell out of me. 3 in a row? What gives? Anyone else have a similar experience?
