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3month old MB, Apple Warranty?

esadb

esadb

macrumors 65816
Original poster
Nov 29, 2008
1,184
0
So last night my gfs 3month old macbook just doesnt want to boot up... It gets stuck at the Apple logo.

She called Apple and they told her its a easy fix... but she would have to pay... WTF??

Doesnt the macbook have a 1 year warranty like the iphones... No charge to get it repaired etc..

Now there is no Apple store around here.. the guy seemed like a real d***.

Any ideas what could be wrong with this? I just got her to boot using the disk and shes doing verify/repair permissions now..
 
All Macs come with 1-year warranty. Check that it has warranty left from here(it likely does but do it just to confirm so you can tell that guy that it has warranty left).

Check this just in case it's not a hardware issue
 
Well the repair permissions didnt seem to do anything..
 
So i got her to go into verbose mode.. and it shows disk0s2: I/O error

What does that mean? HD kaput?
 
Vikz said:
Yeap... Go to a reseller or apple store to get a new hard drive.
Click to expand...

Well we just ran repair disk.. and it said it repaired the macintosh hd volume, and something about boostrap.. It all was repaired.. Now i got her to reboot and do disk permissions one more time and then see if it loads into OSX.

Im not there so im doing this over the phone.

Also if it is the HD does Apple cover that?

Yup no goo.. Still wont boot.

So we checked her warranty online..

And there is a green checkmark besides

Repairs and Service Coverage: Active

Your product is covered for eligible hardware repairs and service under Apple's Limited Warranty.
Estimated Expiration Date: 27 May 2011


Issue is, there is no Apple store close by..

So now Apple is telling her its not hard drive issues.. They told her to completely wipe the hard drive..

Like wtf.. Why cant she just get a replacement?

What does this 1 year limited warranty cover exactly?
 
esadb said:
So now Apple is telling her its not hard drive issues.. They told her to completely wipe the hard drive..

Like wtf.. Why cant she just get a replacement?
Click to expand...

You shouldn't have a problem getting the disk replaced. Go ahead and wipe it and reinstall (or try to), but it's not likely to fix it. Then call again and if they give you trouble ask for a supervisor. You shouldn't have to argue about a HD for a 3 month old Mac; HDs do fail and it's no big deal to replace it.
 
Sounds to me like they were trying to give you (her) grief over the phone support. Yes, new Macs have a 1 year warranty, but Apple is stingy with phone support (only 90 days unless you buy AppleCare).
 
js81 said:
Sounds to me like they were trying to give you (her) grief over the phone support. Yes, new Macs have a 1 year warranty, but Apple is stingy with phone support (only 90 days unless you buy AppleCare).
Click to expand...

Yah she doesnt want phone support, she just wants to replace her hard drive. I mean its a brand new mac..
 
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