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Ubele

macrumors 6502a
Original poster
Mar 20, 2008
906
344
I wasn't sure where to post this. In my home office, I have a 2019 27" iMac (for home use) and an HP EliteBook Windows 10 laptop (for work). I keep a Samsung UE510 UHD monitor attached to the HP laptop via a DisplayPort cable. For the past three years, it's been working fine at 4K resolution. I recently got a new desk, so I had to disassemble and reassemble my setup. When I reattached the monitor, my laptop didn't recognize it. After I unattached and reattached the cable and powered the monitor off and on a few times, the laptop finally recognized it, but everything looked a bit fuzzy. I checked the settings in Windows, and the resolution is at 2560 x 1440. 3840 x 2160 is no longer an option, but 2560 x 1440 and everything below is. So I attached the monitor to my iMac using a Thunderbolt-to-DisplayPort cable. It has the same problem: macOS 12 thinks that 2560 x 1440 is as high as it will go. Two different computers and two different cables would seem to indicate that the problem lies with the monitor, but I've never heard of monitor no longer working at its native resolution but working fine at every resolution below. A Google search revealed no other instances of anyone else with this problem, and the Samsung support site says that a Windows 10 driver update in February caused this problem, but they subsequently fixed the bug. Any ideas?
 
Check if the monitor is set to DisplayPort version 1.1 somewhere in the menu (maybe at “System > DisplayPort Ver.”). If it is, change this setting back to DisplayPort version 1.2.
 
Last edited:
Thanks — I’ll check that and let you know if it works!
 
That fixed it -- thanks, Amethyst!
You're welcome. :)

(If you're wondering why that setting is there in the first place: I've had two specific combinations of older Macs running an older version of macOS crash when connecting a 4K monitor in DisplayPort 1.2 mode; setting it to 1.1 limits the resolution to 2560×1440... and avoids the crash.)
 
Aha -- good to know. Despite my decades of working with computer equipment, that wasn't something I would have figured out on my own through trial and error.
 
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