June 2006, I bought myself a revision A Macbook with Apple Care.
Now, over 2 years later, my poor little Macbook has seen: 2 Case replacements, 2 Screen Inverter replacements, an AC Brick replacement, and this past spring, a Screen replacement.
Over the last 5 months, this screen was accumulating dead pixels at an alarming rate. I thought Enough was enough. Even if I had the screen replaced (again), this laptop was guaranteed to have even more trouble down the road, and I was running out of Apple Care.
So I called Apple, in the hopes of having my lemon laptop replaced. The entire time I spoke with them I was polite and made it clear that I was still a loyal apple customer, but i found it unacceptable to use this Macbook. After all, I'm taking computer science in school, and it's rather hard to program when your computer is in the shop.
I first spoke with a Technician named Nicole. She was very polite and helpful and understanding, but was unable to process anything related to compensation, so she forwarded me to a Product Specialist named Doug.
After hearing my story, Doug immediately said that they would indeed replace the laptop
. He even started a process where by I can refund the remaining Apple Care on my lemon Macbook, and have a new 3 year plan placed on the new computer. Best of all, it's a new model macbook they're sending me.
My hat is off to you Apple. Thank you for the great Customer Service.
(Actually, I'll reserve my hat removal until after I have my new Macbook in hand)
Now, over 2 years later, my poor little Macbook has seen: 2 Case replacements, 2 Screen Inverter replacements, an AC Brick replacement, and this past spring, a Screen replacement.
Over the last 5 months, this screen was accumulating dead pixels at an alarming rate. I thought Enough was enough. Even if I had the screen replaced (again), this laptop was guaranteed to have even more trouble down the road, and I was running out of Apple Care.
So I called Apple, in the hopes of having my lemon laptop replaced. The entire time I spoke with them I was polite and made it clear that I was still a loyal apple customer, but i found it unacceptable to use this Macbook. After all, I'm taking computer science in school, and it's rather hard to program when your computer is in the shop.
I first spoke with a Technician named Nicole. She was very polite and helpful and understanding, but was unable to process anything related to compensation, so she forwarded me to a Product Specialist named Doug.
After hearing my story, Doug immediately said that they would indeed replace the laptop
. He even started a process where by I can refund the remaining Apple Care on my lemon Macbook, and have a new 3 year plan placed on the new computer. Best of all, it's a new model macbook they're sending me.My hat is off to you Apple. Thank you for the great Customer Service.
(Actually, I'll reserve my hat removal until after I have my new Macbook in hand
)
