9 years Mac user, never had any issue until Mojave!

[animatedude]

I'm really really tired

Ever since i upgraded to Mojave i got the beach ball of death when i wake my Mac from sleep, which force me to unplug my iMac to restart!

I do this on a daily basis now

The quick fix for this issue was to add HD to spotlight on system preference to prevent it from searching there , but that wasn't enough

in the recent Mac update that issue was fixed and i no longer have to add the HD to spotlight, but now the issue is back again, and i get the beach ball of death whenever i leave my Mac ,and come back to it to wake it up.


CAN SOMEONE PLEASE TELL ME WHAT'S WRONG AND HOW CAN I FIX THIS? i never had any issue with the MacOs, not even minor issues for almost a decade, but now i have to plug and unplug my iMac on a daily basis..

 

[fisherking]

lots of possibilities. doubt it's simply 'mojave'; something's up with your mac.

run first aid; reset the NVRAM, and the SMC. download and run etrecheck. reinstall the OS. just some ideas to start....

 

[getrealbro]

The first thing I would do is open Activity Monitor to see what process is pulling a lot of CPU, Disk or Networking. Leave Activity Monitor open and active, then put your Mac to sleep. Then wake your Mac back up while watching Activity Monitor.

GetRealBro

 

[mikzn]

What Model of Mac and Year? - almost sounds like a HDD drive? is this SSD? just throwing that out there.
Honestly with out more hardware info everyone will be posting a guess.

My experience with Mojave is it's the best upgrade in a long while, but that depends on the Mac hardware, apps and accessories, like iPhone's and iPad's and their versions too.

 

[animatedude]

iMac (Retina 5K, 27-inch, Late 2014), i upgraded to SSD when i ordered it back then.....i never had any issues.

If you google "freeze Mojave" "crash Mojave" you will notice i'm not the only one. But for me , i i'm weirded by it as i never had any issues with my Mac

Will download and etrecheck, and i added Activity Monitor to Dock, to notice what's going on in there when i wake it up

More suggestions and solutions are welcome, thanks
[doublepost=1543789989][/doublepost]EtreCheck version: 5.0.3 (5018)

Report generated: 2018-12-03 01:29:15

Download EtreCheck from https://etrecheck.com

Runtime: 1:33

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Beachballing


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Clean up - There are orphan files that could be removed.

Abnormal shutdown - Your machine shut down abnormally.

Limited drive access - More information may be available with Full Drive Access.


Hardware Information:

iMac (Retina 5K, 27-inch, 2014 - 2015)

iMac Model: iMac15,1

1 3.5 GHz Intel Core i5 (i5-4690) CPU: 4-core

8 GB RAM - Upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

BANK 0/DIMM1 - Empty

BANK 1/DIMM1 - Empty


Video Information:

AMD Radeon R9 M290X - VRAM: 2048 MB

iMac 5120 x 2880


Drives:

disk0 - APPLE SSD SM1024F 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [APFS Container] 1.00 TB

disk1 [APFS Virtual drive] 1.00 TB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 253.11 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 1.00 TB (743.25 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)

APFS

Mount point: /private/var/vm


Network:

Interface en1: Wi-Fi

802.11 a/b/g/n/ac

Interface en5: iPhone


System Software:

macOS Mojave 10.14.1 (18B75)

Time since boot: About an hour


Security:

System Status
Gatekeeper Enabled
System Integrity Protection Enabled

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist

Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.ARMDC.SMJobBlessHelper.plist

Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist

Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.HealthMonitor.plist

Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.jdi.ss.SSHelper.plist

Executable: /Library/PrivilegedHelperTools/com.jdi.ss.SSHelper

Launchd: /Library/LaunchDaemons/com.adobe.ARMDC.Communicator.plist

Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist

Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent

Details: Exact match found in the whitelist - probably OK


Kernel Extensions:

/Library/Extensions

Apowersoft_AudioDevice.kext (Apowersoft Limited, 1.6.7 - SDK 10.11)


System Launch Agents:

[Not Loaded] 16 Apple tasks
[Loaded] 168 Apple tasks
[Running] 115 Apple tasks

System Launch Daemons:

[Not Loaded] 38 Apple tasks
[Loaded] 187 Apple tasks
[Running] 110 Apple tasks
[Other] One Apple task

Launch Agents:

[Running] com.brother.LOGINserver.plist (? a1772de2 - installed 2015-03-20)
[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-11-27)
[Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-11-04)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-10-04)
[Other] org.chromium.chromoting.plist (? 81572da9 - installed 2018-11-05)
[Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-11-04)

Launch Daemons:

[Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-15)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-03-11)
[Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2018-02-15)
[Running] com.bourgeoisbits.cloak.cloakd.plist (Cloak Holdings LLC - installed 2018-11-27)
[Loaded] com.bourgeoisbits.cloak.cloakproxyd.plist (Cloak Holdings LLC - installed 2018-11-27)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18)
[Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0 - installed 2018-11-30)
[Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-11-04)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-11-27)
[Running] com.iobit.MBHelpToolerDaemon.plist (Apperience Corporation - installed 2018-02-17)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2018-08-04)
[Loaded] com.jdi.ss.SSHelper.plist (? 72b9d26 - installed 2018-07-29)
[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2018-02-15)

User Launch Agents:

[Other] com.iobit.MacBoosterMini6.plist (? 0 - installed 2018-02-17)
[Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-02-03)
[Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (? 0 - installed 2018-12-01)
[Loaded] com.macpaw.CleanMyMac4.Updater.plist (? 0 - installed 2018-11-30)
[Other] com.techyutil.tonictasks.plist (? 0 - installed 2018-07-27)
[Other] com.adobe.ARM.***.plist (? 0 - installed 2014-12-18)

User Login Items:

EncryptMe.app (Cloak Holdings LLC - installed 2018-04-19)

(/Applications/EncryptMe.app)

Google Chrome.app (Google, Inc. - installed 2018-11-26)

(/Applications/Google Chrome.app)

Mail.app (Apple - installed 2018-10-30)

(/Applications/Mail.app)

Memory Clean.app (App Store - installed 2018-10-11)

(/Applications/Memory Clean.app)

Remote Mouse.app (App Store - installed 2018-11-17)

(/Applications/Remote Mouse.app)

iTunes.app (Apple - installed 2018-10-30)

(/Applications/iTunes.app)


Internet Plug-ins:

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-03-29)

FlashPlayer-10.6: 31.0.0.153 (installed 2018-11-20)

QuickTime Plugin: 7.7.3 (installed 2018-10-30)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-10-25)

AdobePDFViewer: 19.008.20080 (installed 2018-10-25)

Flash Player: 31.0.0.153 (installed 2018-11-20)

DirectorShockwave: 12.1.5r155 (installed 2014-12-11)


3rd Party Preference Panes:

Flash Player (installed 2018-11-15)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 1.28 (1 min ago) 1.48 (5 min ago) 1.67 (15 min ago)

Nominal I/O speed: 1.30 MB/s

File system: 21.14 seconds

Write speed: 684 MB/s

Read speed: 776 MB/s


CPU Usage:

Type Overall Individual cores
System 2 % 5 % 2 % 2 % 1 %
User 3 % 5 % 3 % 2 % 1 %
Idle 95 % 91 % 95 % 96 % 98 %

Top Processes by CPU:

Process (count) Source CPU Location
Other processes ? 12.82 %
EtreCheck App Store 3.68 %
Google Chrome Google, Inc. 2.75 %
CleanMyMac X HealthMonitor ? 0.45 % ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app
Remote Mouse App Store 0.40 %

Top Processes by Memory:

Process (count) Source RAM usage Location
EtreCheck App Store 540 MB
Google Chrome Google, Inc. 334 MB
Google Chrome Helper Google, Inc. 144 MB
Finder Apple 105 MB
iTunes Apple 99 MB

Top Processes by Network Use:

Process Source Input Output Location
Mail Apple 3 MB 26 KB
mDNSResponder Apple 221 KB 138 KB
Shazam App Store 160 KB 177 KB
commerce Apple 90 KB 2 KB
apsd Apple 12 KB 16 KB

Virtual Memory Information:

Available RAM 3.91 GB
Free RAM 2.19 GB
Used RAM 4.09 GB
Cached files 1.72 GB
Swap Used 88 MB

Software Installs (past 30 days):

Name Version Install Date
Numbers 5.0 2018-11-07
Keynote 8.0 2018-11-07
Pages 7.0 2018-11-07
Chrome Remote Desktop Host 2018-11-12
Microsoft Outlook for Mac 2018-11-14
Microsoft OneNote for Mac 2018-11-14
Microsoft PowerPoint for Mac 2018-11-14
Microsoft Excel for Mac 2018-11-14
Microsoft Word for Mac 2018-11-14
Remote Mouse 2.905 2018-11-17
Adobe Flash Player 2018-11-20
Shazam 2.1 2018-11-23
MacKeeper 2018-11-27
Microsoft AutoUpdate 2018-11-27
EtreCheck 5.0.3 2018-12-03

Clean up:

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found

/Library/LaunchAgents/org.chromium.chromoting.plist

/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh

Executable not found

~/Library/LaunchAgents/com.techyutil.tonictasks.plist

~/Library/Application Support/mtc/tonictasks.app/Contents/MacOS/tonictasks

Executable not found

~/Library/LaunchAgents/com.iobit.MacBoosterMini6.plist

/Applications/MacBooster 6.app/Contents/Resources/MacboosterMini.app/Contents/MacOS/MacboosterMini

Executable not found


Diagnostics Information (past 7 days):

2018-12-03 00:10:38 Last Shutdown Cause: 0 - Power loss


Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.


End of report

 

[macdos]

Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.Updater.plist
Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X Updater.app/Contents/MacOS/CleanMyMac X Updater
Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac4.HealthMonitor.plist
Executable: ~/Library/Application Support/CleanMyMac X/CleanMyMac X HealthMonitor.app/Contents/MacOS/CleanMyMac X HealthMonitor
Launchd: /Library/LaunchDaemons/com.jdi.ss.SSHelper.plist
Executable: /Library/PrivilegedHelperTools/com.jdi.ss.SSHelper
Launchd: /Library/LaunchDaemons/com.macpaw.CleanMyMac3.Agent.plist
Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac3.Agent
[Loaded] com.macpaw.CleanMyMac4.Agent.plist (? 6a086eb0 - installed 2018-11-30)
[Running] com.iobit.MBHelpToolerDaemon.plist (Apperience Corporation - installed 2018-02-17)
[Loaded] com.macpaw.CleanMyMac3.Agent.plist (? 7f4ba9a8 - installed 2018-08-04)
[Other] com.iobit.MacBoosterMini6.plist (? 0 - installed 2018-02-17)
[Running] com.macpaw.CleanMyMac4.HealthMonitor.plist (? 0 - installed 2018-12-01)
[Loaded] com.macpaw.CleanMyMac4.Updater.plist (? 0 - installed 2018-11-30)
[Other] com.techyutil.tonictasks.plist (? 0 - installed 2018-07-27)

EncryptMe.app (Cloak Holdings LLC - installed 2018-04-19)
(/Applications/EncryptMe.app)

Memory Clean.app (App Store - installed 2018-10-11)
(/Applications/Memory Clean.app)

CleanMyMac X HealthMonitor ? 0.45 % ~/Library/Application Support/CleanMyMac X/CleanMyMac X
~/Library/LaunchAgents/com.iobit.MacBoosterMini6.plist

/Applications/MacBooster 6.app/Contents/Resources/MacboosterMini.app/Contents/MacOS/MacboosterMini

Try removing these software packages.

 

[animatedude]

But these belong to softwares i currently use!

 

[macdos]

But these belong to softwares i currently use!

Oh yeah? But instead of ”protecting” you, they might interfere with each other and create the symptoms you experience. Only way to know is to remove them.

 

[fisherking]

are you backing up your mac? there's no time machine configuration. and mackeeper is absolute junk, you should uninstall that asap. clean my mac... eh; at least, make sure all these apps are up-to-date. make sure all your apps are at their current versions. what's macbooster?

if it were me, i'd uninstall mackeeper, and uninstall clean my mac, etc... then i'd download easyfind (on the app store), have it search 'files and folders' AND invisible files... and find any remnants of those apps... and trash that too.

mackeeper is evil...

 

[BLUEDOG314]

Ever since i upgraded to Mojave i got the beach ball of death when i wake my Mac from sleep, which force me to unplug my iMac to restart!

I do this on a daily basis now

Not saying you don't have a problem, but I can guarantee that if you are unplugging your iMac on a daily basis, you will make things worse.

While everything mentioned above would help, as long as the drive is physically in good condition, I would take the opportunity to do a clean install. Back up everything with time machine, then do a clean install by first erasing the internal drive, then reinstall all of your programs via download, CD, whatever, then drag the contents like itunes library, photos, etc back into place.

 

[Tec972]

Ever since i installed mojave my imac takes forever to wakeup from sleep. I have no idea why

 

[0009827]

System full of crap ware. Fresh install and don’t repeat these mistakes. For the record sleep issues after an upgrade is extremely common since Yosemite. Apple doesn’t talk about it. A later update or a fresh install will solve it. I never figured out the underlying cause. These issues are nothing specific to Mojave.

 

[rpmurray]

iMac (Retina 5K, 27-inch, 2014 - 2015)

There's your problem. Apple wants you to update to newer hardware.

 

[fisherking]

System full of crap ware. Fresh install and don’t repeat these mistakes. For the record sleep issues after an upgrade is extremely common since Yosemite. Apple doesn’t talk about it. A later update or a fresh install will solve it. I never figured out the underlying cause. These issues are nothing specific to Mojave.

'system full of crap ware'; seriously, what does that even mean? 'sleep issues common since yosemite'... common for who? where do you get your information?

having an opinion is fine, but, if you have an issue, get help, don't make things up...

 

[ssmed]

I suspect you Mac isn't thin enough for Mojave! It's the essential specification ;-)

 

[Wally©]

Looks like this Mojave is the new Windows Millennium...
My late 2013 Mac (fusion drive and 8GB memory) has taken a hit...
Feels more like a Celeron 533 MHz...

 

[0009827]

'system full of crap ware'; seriously, what does that even mean? 'sleep issues common since yosemite'... common for who? where do you get your information?

having an opinion is fine, but, if you have an issue, get help, don't make things up...

Do not invite me to comment on the million useless posts you continue to make.

 

[fisherking]

Do not invite me to comment on the million useless posts you continue to make.

ok, you're not invited. btw, you didn't answer my questions...

 

[animatedude]

Oh yeah? But instead of ”protecting” you, they might interfere with each other and create the symptoms you experience. Only way to know is to remove them.

I removed them
[doublepost=1543871707][/doublepost]

are you backing up your mac? there's no time machine configuration. and mackeeper is absolute junk, you should uninstall that asap. clean my mac... eh; at least, make sure all these apps are up-to-date. make sure all your apps are at their current versions. what's macbooster?

if it were me, i'd uninstall mackeeper, and uninstall clean my mac, etc... then i'd download easyfind (on the app store), have it search 'files and folders' AND invisible files... and find any remnants of those apps... and trash that too.

mackeeper is evil...

Will download easyfind, i think i installed Mackeeper then deleted it
[doublepost=1543871811][/doublepost]

Not saying you don't have a problem, but I can guarantee that if you are unplugging your iMac on a daily basis, you will make things worse.

While everything mentioned above would help, as long as the drive is physically in good condition, I would take the opportunity to do a clean install. Back up everything with time machine, then do a clean install by first erasing the internal drive, then reinstall all of your programs via download, CD, whatever, then drag the contents like itunes library, photos, etc back into place.

Would appreciate if you can share the easiest steps to do a clean install, i never did

 

[Fishrrman]

I'd like to offer advice, but it will be different from everybody else's.

I recommend that you go to the energy saver panel and TURN SLEEP OFF.
Yes, that's right -- set it to "never".

The internal SSD has no moving parts and uses little power -- it doesn't really need to "sleep".

You SHOULD set the display to sleep or "black out", to preserve its life.
But "the rest of the computer"?
Don't bother.

I suggest you try this for two or three days, and see how it works out.

I shut my Macs off at night, and recommend that you try that as well.

 

[fisherking]

I'd like to offer advice, but it will be different from everybody else's.

I recommend that you go to the energy saver panel and TURN SLEEP OFF.
Yes, that's right -- set it to "never".

The internal SSD has no moving parts and uses little power -- it doesn't really need to "sleep".

You SHOULD set the display to sleep or "black out", to preserve its life.
But "the rest of the computer"?
Don't bother.

I suggest you try this for two or three days, and see how it works out.

I shut my Macs off at night, and recommend that you try that as well.

why would you leave your mac on all day? what's the benefit? and what's wrong with sleep? if someone has a sleep-related issue, that's worth investigating. what does one gain by your idea?

 

[jasnw]

why would you leave your mac on all day? what's the benefit? and what's wrong with sleep? if someone has a sleep-related issue, that's worth investigating. what does one gain by your idea?

Fishrrman's suggesting a work-around alternative. Ten years ago I'd agree with you - look into the problem and get it sorted out. These days, given the state of macOS and Apple's total opaqueness when it comes to fixing problems with it, it is more productive and less angst-producing to find an acceptable work-around than to tear your hair out and rend your garments trying to troubleshoot the OS. After filing macOS and Mac app bug reports that get rejected because the bug has already been reported, and then the bug is never fixed, I live daily with multiple work-arounds.

 

[fisherking]

Fishrrman's suggesting a work-around alternative. Ten years ago I'd agree with you - look into the problem and get it sorted out. These days, given the state of macOS and Apple's total opaqueness when it comes to fixing problems with it, it is more productive and less angst-producing to find an acceptable work-around than to tear your hair out and rend your garments trying to troubleshoot the OS. After filing macOS and Mac app bug reports that get rejected because the bug has already been reported, and then the bug is never fixed, I live daily with multiple work-arounds.

your experience isn't everyones, and, i'd imagine that most people prefer an actual fix to a band-aid. no reason to "tear your hair out and rend your garments"! but, if you can't resolve something (thru apple support, or forums like this, or a tech person)... a workaround can suffice.

 

[kagharaht]

I can feel you. 4 random freezes already requiring HARD REBOOT. Along with the 2 or more minutes before the Apple Logo shows up cold booting from external SSD on USB 3. The latest I was sending a large attachment mail drop and the entire iMac FROZE. Let it sit there for 20 minutes...nothing so another hard reboot. Oh well, just have to wait for Apple to maybe fix Mojave. I figure as along as I have 2 backups I'll reinstall when this thing finally gets hosed on its own and won't boot up anymore.

 

[madrich]

iMac (Retina 5K, 27-inch, 2014 - 2015)

There's your problem. Apple wants you to update to newer hardware.

Not to distract from situation at hand, but when I updated to Mavericks on my early 2008 MBP it developed beach balls and kernel panic attacks. (It least you do not have the latter.) Nevertheless I believe that Maverics destroyed my motherboard which was replaced by Apple at a reasonable fee. When the computer was returned it was returned with Snow Leopard and I never upgraded again until ElCapitan was developed.

I also think a clean install would help you determine whether or you have a problem. If the beach ball persists with a clean install then it probably is a hardware issue. There used to be a hardware test you could download from from Appple not sure if it is still available. Otherwise take your computer to the Apple Genius at a store and have them run some diagnostic tests. Good Luck.