AC adapter burned.

[aliceshae]

I purchased a MacBook last september, and last night, when I went to sleep I smelled a burning.

As it turns out, when I woke up this morning, my MacBook was out of battery power, and the AC adapter was BURNED. The plastic was melted about an inch away from the actual computer and the wires inside looked mangled.

I called Apple Support, and talked to a Hardware Specialist, and he told me that they would call me back and tell me what they'd do about the problem. They said most likely they'd send me a new MacBook.

Do you think they'd let me keep the old one too? What do you think I can get out of them for this?

Another thing is, that it BURNT my table! It could've started a fire in my home!

 

[aliceshae]

another thing is.. i'm not too sure if my computer is in working condition at all.

has this happened to anybody else? did my batteries just run out.. or is my computer ****ed for good?

 

[pdpfilms]

I purchased a MacBook last september, and last night, when I went to sleep I smelled a burning.

As it turns out, when I woke up this morning, my MacBook was out of battery power, and the AC adapter was BURNED. The plastic was melted about an inch away from the actual computer and the wires inside looked mangled.

I called Apple Support, and talked to a Hardware Specialist, and he told me that they would call me back and tell me what they'd do about the problem. They said most likely they'd send me a new MacBook.

Do you think they'd let me keep the old one too? What do you think I can get out of them for this?

Another thing is, that it BURNT my table! It could've started a fire in my home!

Know your rights as a consumer. First of all, you paid for this product that almost caused significant household damage. For that alone, you should get compensation. Be firm but not nasty. Let them know that you deserve more than a new computer (upgraded RAM, MacbookPro, etc), because you do.

I doubt they'll let you keep the old one, but you'll get a much better Mac out of this.

 

[aliceshae]

It'd be nice to have an iPhone...

 

[pdpfilms]

It'd be nice to have an iPhone...

Then an iPhone you shall get. One thing to keep in mind, however, is that you can only get so much out of this. I wouldn't try to push for much more than an iPhone and a slightly-upgraded Macbook, if I were you.

Just remember, you were put at serious risk by this product... however, it's entirely up to Apple as to how much they want to compensate you, so be reasonable. Good luck, and report back.

 

[queshy]

you should definitely be compensated. They're going to offer you a replacement macbook (if they were smart they would start at that since many people would just say OK), then tell them that it damaged your desk and could have killed you (which is true). Also if that happened to me I'd be freaked out to charge another macbook in my house! Burning while sleeping is not cool!

An iPhone you shall get if you are persistent. They owe it to you...

 

[aliceshae]

they still haven't called.

they said they would get back to me within 4 hours.

 

[jonnylink]

That happened to my adapter too. However I noticed it before anything bad happened. They just sent me a new adapter.

I want a free iPhone too!

 

[technicolor]

Same thing happened with my MBP adapter. I have to call them tomorrow. The thing was singed at the spot where the white connector that goes into the comp and the cord are connected.

 

[RedTomato]

Take pictures NOW. Lots, from different angles, showing the damage to the table, how near to your bed it was, etc. Useful in case of any dispute later.

Don't let the laptop out of your sight before taking pics.

Also I wouldn't turn on or use use the laptop. There's clearly some electrical issues, and lithium batteries are very nasty when upset.

If you have files you need to keep, maybe take the hard drive out and ask someone at your local computer shop to back it up / transfer the files. Replace the hard drive before sending the laptop back to Apple. Don't expect to get anything on the HD back from Apple.

What would also be really nice would be to post a couple of your pics here as well

 

[aliceshae]

They are sending me a macbook pro instead of a macbook.

I think that's an okay deal.

It's brand new instead of a year old, too.

 

[RedTomato]

They are sending me a macbook pro instead of a macbook.

I think that's an okay deal.

It's brand new instead of a year old, too.

Make sure it comes with 3 year Applecare too

 

[sbluetruck]

ask them if you can keep your old macbook if not for any reason as to just transfer your old files off it and new on.

if they say no, make sure you have them at least do it at the store.
they may want the burnt one to find the source of the problem and look into it case there might be an underlying problem with the entire line.