Just got this email today, but what I can’t figure out is i setup up the AppleCare One on my iPhone 16 Pro Max and it’s signed into my iCloud account?! I double checked my serial number and it matches. Did anyone else get this?
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iPhone 16 Pro Max Action required to avoid losing AppleCare One coverage on your iPhone 16 Pro Max.
- Thread starter Maclver
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Are you sure this email originated from Apple?
Seems fake as hell to me.
If anything, Apple would most likely ping you directly to your devices as a system notification, not as an email.
If anything, Apple would most likely ping you directly to your devices as a system notification, not as an email.
You have to be signed into the iPhone using the Apple Account you set up AppleCare One under.
If you already are - call AppleCare, could be a glitch.
If you're using a different Apple Account - the message is correct, it's telling you what will happen.
If you already are - call AppleCare, could be a glitch.
If you're using a different Apple Account - the message is correct, it's telling you what will happen.
I called AppleCare, the email was from them. She can see where it was flagged that “warning” went out. I confirmed with her that I haven’t signed out of my iCloud email and I only have one iCloud account and that account was used to purchase AppleCare One (it’s my tried and true @mac.com email). She had me go into settings and view Apple care from there and confirm my device was listed and didn’t display a warning message in the settings app (it didn’t). She told me all looked good on her end and to disregard the email. She opened a case and provided me that case just incase something wonky happens.
To note the email included my device and my device serial number and she confirmed the email address it was sent from as an authentic Apple email.
To note the email included my device and my device serial number and she confirmed the email address it was sent from as an authentic Apple email.
To be honest, if I saw this email, I would think it was a phishing email. It has red flags all over to include a false sense of urgency.
It’s weird Apple would send something out like this. When you say it, you were sure it was from Apple you mean you called Apple using a number you looked up somewhere not in this email, right? If you get an email like this never use the contact information in the email or click links in the email. Call Apple directly from the number you know is correct.
I opened the support app and requested a phone call from it! I honestly never trust random emails, texts x or phone calls that are like that.
Fake. I hope you didn't click any link in the email, if you did reset your password ASAP.
You can get apple care directly on your iPhone, if the option is available (and you want to get it) just add it via the iPhone
I never click on any links or call any numbers phone on these sort of emails
I never click on any links or call any numbers phone on these sort of emails
It’s a real e-mail and if you follow the AppleCare one threads here (there is 2) you’ll find more affected users. Not much of a scam to be had here either way. What would be the scam exactly where you make someone sign in to their Apple account on their iPhone?
In any case I’m glad I skipped this offering for now as all the so far reported problems take up enough time to resolve that the small savings aren’t worth wasting my time with support calls. And you can’t go back to the previous prepaid AppleCare. Once you switch the previous contract is irreversibly cancelled.
In any case I’m glad I skipped this offering for now as all the so far reported problems take up enough time to resolve that the small savings aren’t worth wasting my time with support calls. And you can’t go back to the previous prepaid AppleCare. Once you switch the previous contract is irreversibly cancelled.
Already confirmed it wasn’t fake. There were no links in the emails. Called AppleCare through the support app and she was able to see the notification email was generated and sent.