Just got this email today, but what I can’t figure out is i setup up the AppleCare One on my iPhone 16 Pro Max and it’s signed into my iCloud account?! I double checked my serial number and it matches. Did anyone else get this?
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iPhone 16 Pro Max Action required to avoid losing AppleCare One coverage on your iPhone 16 Pro Max.
- Thread starter Maclver
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Are you sure this email originated from Apple?
Seems fake as hell to me.
If anything, Apple would most likely ping you directly to your devices as a system notification, not as an email.
If anything, Apple would most likely ping you directly to your devices as a system notification, not as an email.
24 Hours? Sounds like someone is trying to rush you into making a rash decision.
You have to be signed into the iPhone using the Apple Account you set up AppleCare One under.
If you already are - call AppleCare, could be a glitch.
If you're using a different Apple Account - the message is correct, it's telling you what will happen.
If you already are - call AppleCare, could be a glitch.
If you're using a different Apple Account - the message is correct, it's telling you what will happen.
I called AppleCare, the email was from them. She can see where it was flagged that “warning” went out. I confirmed with her that I haven’t signed out of my iCloud email and I only have one iCloud account and that account was used to purchase AppleCare One (it’s my tried and true @mac.com email). She had me go into settings and view Apple care from there and confirm my device was listed and didn’t display a warning message in the settings app (it didn’t). She told me all looked good on her end and to disregard the email. She opened a case and provided me that case just incase something wonky happens.
To note the email included my device and my device serial number and she confirmed the email address it was sent from as an authentic Apple email.
To note the email included my device and my device serial number and she confirmed the email address it was sent from as an authentic Apple email.
To be honest, if I saw this email, I would think it was a phishing email. It has red flags all over to include a false sense of urgency.
It’s weird Apple would send something out like this. When you say it, you were sure it was from Apple you mean you called Apple using a number you looked up somewhere not in this email, right? If you get an email like this never use the contact information in the email or click links in the email. Call Apple directly from the number you know is correct.
I opened the support app and requested a phone call from it! I honestly never trust random emails, texts x or phone calls that are like that.
Authentic or not, I would also have deleted it and/or sent it to spam.
Fake. I hope you didn't click any link in the email, if you did reset your password ASAP.
You can get apple care directly on your iPhone, if the option is available (and you want to get it) just add it via the iPhone
I never click on any links or call any numbers phone on these sort of emails
I never click on any links or call any numbers phone on these sort of emails
It’s a real e-mail and if you follow the AppleCare one threads here (there is 2) you’ll find more affected users. Not much of a scam to be had here either way. What would be the scam exactly where you make someone sign in to their Apple account on their iPhone?
In any case I’m glad I skipped this offering for now as all the so far reported problems take up enough time to resolve that the small savings aren’t worth wasting my time with support calls. And you can’t go back to the previous prepaid AppleCare. Once you switch the previous contract is irreversibly cancelled.
In any case I’m glad I skipped this offering for now as all the so far reported problems take up enough time to resolve that the small savings aren’t worth wasting my time with support calls. And you can’t go back to the previous prepaid AppleCare. Once you switch the previous contract is irreversibly cancelled.
Already confirmed it wasn’t fake. There were no links in the emails. Called AppleCare through the support app and she was able to see the notification email was generated and sent.
Could be something wonky with Apple's records.. But If I got a message from Apple saying another account signed on to my phone, I'd change my password ASAP. Even if you weren't hacked, it's a good policy to change passwords occasionally.
That’s really weird of Apple then. It’s well known you should never set a short timeline on a legitimate business email.
Slightly off topic, but in the same vein, AppleCare One does require you to stay signed in to maintain coverage. If you sign out of iCloud on a covered device, you have 24 hours to sign back in to keep coverage.
I recently added some devices to AppleCare One as it saves me some money, but wondering what would happen if you had to send a MacBook or other device in for a repair that is going to take over 24 hours (Store sends device to repair depot etc.).
Personally, I would not send a device off that was still logged in to iCloud, so wondering what they do in this case?
Has anyone experienced this yet?
I recently added some devices to AppleCare One as it saves me some money, but wondering what would happen if you had to send a MacBook or other device in for a repair that is going to take over 24 hours (Store sends device to repair depot etc.).
Personally, I would not send a device off that was still logged in to iCloud, so wondering what they do in this case?
Has anyone experienced this yet?
So what would happen if I have AppleCare+ on my phone (paid monthly) and I then give the phone to my partner (as I am upgrading to a new handset).
I wish to continue the Applecare+ on the original handset - even though it will be using my wife's Apple account.
How do I proceed?
I wish to continue the Applecare+ on the original handset - even though it will be using my wife's Apple account.
How do I proceed?
I believe this is the process
Transfer your AppleCare plan - Apple Support
If you sell or give away your device, you might be able to transfer your AppleCare plan to the new owner.
Both interesting scenarios, and legimate concerns. Not exactly user friendly on Apple's part. If you get answers, it would be appreciated if you could post them.
I believe this is the process
Transfer your AppleCare plan - Apple Support
If you sell or give away your device, you might be able to transfer your AppleCare plan to the new owner.support.apple.com
Thank you - I think that more for the initial 2 year Applecare where you pay up front. Mine has just expired (iPhone 15) so I began the monthly Applecare coverage to keep it going, thinking it would stay with the handset when I pass it across. Seems that is not the case, and monthly Applecare cannot be transferred.
I may contact Apple later and see if there is anything that can be done.......will report back!
Ok, so I just called Applecare, and the person I spoke to conflicts with the above online article......
I informed him my 2 year Applecare expired - I'm now paying monthly - but will be handing the phone to my wife who will be setting it up under her own account.
He informed me that I can transfer the ownership and Applecare across. I will need the serial number, invoice, and the new payment details for the monthly payments.
Interestingly, he also says I can choose to do nothing. I can pass the handset across. She can set it all up. And I can continue to pay the monthly Applecare as I am now - just be aware that the Applecare coverage will be in my name should I ever need to place a claim. ie, it would be me claiming rather than my wife.
This seems to go against the OP's initial post though......hmmmm.......
My iPhone 17 arrives in 2 weeks.
I think I am going to set up my new phone, set the wife up on my 15, and then contact Applecare and actually transfer it across to avoid all future potential issues - that's when I can see whether it can actually be done or not I guess.....
Will report back at that time
I informed him my 2 year Applecare expired - I'm now paying monthly - but will be handing the phone to my wife who will be setting it up under her own account.
He informed me that I can transfer the ownership and Applecare across. I will need the serial number, invoice, and the new payment details for the monthly payments.
Interestingly, he also says I can choose to do nothing. I can pass the handset across. She can set it all up. And I can continue to pay the monthly Applecare as I am now - just be aware that the Applecare coverage will be in my name should I ever need to place a claim. ie, it would be me claiming rather than my wife.
This seems to go against the OP's initial post though......hmmmm.......
My iPhone 17 arrives in 2 weeks.
I think I am going to set up my new phone, set the wife up on my 15, and then contact Applecare and actually transfer it across to avoid all future potential issues - that's when I can see whether it can actually be done or not I guess.....
Will report back at that time
That's correct. The monthly payment you have now is billed via your Apple Account but it isn't Applecare One so you don't have to remain signed into that device with your account. There is no benefit in transferring the insurance.
Ah sorry I'm getting all confused between Applecare One and Applecare+ !
I have the latter - so it doesnt matter who is signed in on the handset or who uses it, as long as I continue to pay the monthly subscription on the device it's covered?
For theft/loss it states the handset must be signed in to Find My to be eligible for replacement. Well it would be, just wouldn't be my account, so that's still ok?
That's correct. There can be a small inconvenience associated with this because to open a support case in the support app the account that pays for AC+ might need to be signed in. That means if for example the iPhone's speakers stop working you can sign in yourself and then open the support case.
But on the off-chance that the entire device no longer starts up you can't switch accounts on the device and then you might be required to go to an Apple Store in person for the service. Because you won't find the device in your own account to open a support ticket, and your wife who has the broken iPhone in her account could end up seeing a message like "this AC+ plan is managed by another account".
I manage all AC+ subscriptions with my Apple Account in my family and we never once had this particular situation come up. So I have no way of testing what would happen if we tried to open a support ticket.
...unfortunately the name on the insurance and the name of the Apple Account should be identical. As insurances try to get out of paying in any way possible this would likely open you up to the risk that insurance will deny the claim based on this small detail. If you want to remain covered for theft and loss you should really see if you can get the monthly AC+ plan transferred. To my knowledge it's not possible and then it would be best to leave everything as is because once you cancel the monthly plan that option is gone permanently. It can still be possible that your wife adds the device to an Applecare One subscription but that will be more expensive and likely not even worth it for the older device.
Generally I wouldn't add theft and loss coverage to a 2 year old iPhone 15. The insurance premium is so high it's not worth it unless your wife is going to take the iPhone to high theft risk places where pickpockets are guaranteed to be like out in nightclubs or at other crowded spaces where your wife would be distracted. But you can't change that now anyways, once you choose a monthly option it's done. (And Applecare One always has theft and loss included anyways which is part of why it's expensive.)
Again, from what I know I don't think monthly AC+ can be transferred at all, but you can try, just make sure Apple transfers it themselves. If they ask you to cancel the subscription on your end it might be gone with no way to reinstate it. And if it doesn't work out and the device ends up lost or stolen it might still be covered. I just can't guarantee it.
Thank you for the informative response.
My main reason for the Applecare+ is not for damage etc - we live in London where phone snatching and pickpocketing is rife. No matter how careful you are you never know when it can happen. I've been a victim in the past, which is why I like the Applecare+ theft coverage as they were quick to replace.
If theft is not covered, then the monthly Applecare+ is not really much use to me unfortunately. I may need to look into an alternate insurance policy for this in that case - or add it to my home insurance......
Thank you again.