admin password for Macbook repair problem

[pjny]

Hi,

Apple genius asked me to type in my admin password on my Macbook 2015 as I handed it in for a warranty repair for battery and possibly logic board. Why do they need you to type in your login and password on an ipad? The password was not hidden. I had changed it to a long password I have never used before.

Is this customary? I did the best I could to remove personal data before arriving at the store: logged off icloud, deleted mail databases, unlinked dropbox and deleted the local folder, deleted documents/pictures/downloads folder etc.

I have filevault 2 enabled and never like to give physical access to anyone.

Do I need to be worried?

I took a Carbon Copy Cloner disc image before going to the apple store. I can reinstall the disk image. I am just wondering if it is customary to hand over your password during a repair.

thanks.

 

[Mike Boreham]

Hi,

Apple genius asked me to type in my admin password on my Macbook 2015 as I handed it in for a warranty repair for battery and possibly logic board. Why do they need you to type in your login and password on an ipad? The password was not hidden. I had changed it to a long password I have never used before.

Is this customary? I did the best I could to remove personal data before arriving at the store: logged off icloud, deleted mail databases, unlinked dropbox and deleted the local folder, deleted documents/pictures/downloads folder etc.

I have filevault 2 enabled and never like to give physical access to anyone.

Do I need to be worried?

I took a Carbon Copy Cloner disc image before going to the apple store. I can reinstall the disk image. I am just wondering if it is customary to hand over your password during a repair.

thanks.

I have normally wiped my Macs before send in for repair, and fresh installed with a temporary user with "password" as the password, Then restored from clone when it came back. I don't know if this is all necessary.

Why did you write "Why do they need you to type in your login and password on an ipad?" Is "iPad" a typo there, or were you entering in on their iPad as part of the booking in procedure ?...or am I misunderstanding?

 

[pjny]

Apple genius handed me over ipad to complete the repair order. it was an app on the ipad with fields for user name and password. i typed it in in clear text and the password was visible.

I have normally wiped my Macs before send in for repair, and fresh installed with a temporary user with "password" as the password, Then restored from clone when it came back. I don't know if this is all necessary.

Why did you write "Why do they need you to type in your login and password on an ipad?" Is "iPad" a typo there, or were you entering in on their iPad as part of the booking in procedure ?...or am I misunderstanding?

[doublepost=1519843846][/doublepost]They also sent the laptop for repair to HOUSTON, Texas. I dropped it off Sunday evening and it will be back thursday.