TL;DR: Pre-ordered a 5 in an AT&T store; need to change the credit card number after the card I used was canceled from fraud, but AT&T says its impossible; some reps say I was already charged at the time of ordering and my order will ship fine, others say I need to cancel my order and re-order all over again, adding another three weeks. Anyone have advice?
The Whole Story:
I placed a pre-order in an AT&T store on 9/19 for a black 64 GB iPhone 5, and my order status recently changed to 0 under backorder. However, since placing that in-store order, the credit card I used had fraudulent activity on it. The card had to be cancelled and Mastercard issued me a new card with a different number. I called the AT&T store I ordered from to update the credit card information on my account and was told that there was absolutely no way they could change any of the information in my order, and that the only solution would be to cancel my order and create an entirely new order, pushing back my delivery date at least another three weeks. I asked what would happen if I left it the way it is, and they said it would eventually get cancelled on its own and they would be notified and contact me to create a new order. However, I then called AT&T customer service and was told that, while it was indeed absolutely impossible to change the credit card number on my order, that it shouldnt matter because the moment I preordered my phone my original card was already charged and would not need to be charged again. My credit card records show a pre-authorization charge from AT&T but not a charge outright. I informed the rep that I was told in the store as well as in the follow up email I received that my card would not be charged until shipment, but the rep was adamant that if I had signed the terms and conditions, which I did in the store, then there was absolutely no way that I had not already been charged for the phone, as apparently their protocol for iPhone pre-orders now is to charge at the moment of initial order. She seemed convinced that my order would go through and ship as it must have been already paid for. I dont know who to believe. Has anyone else had similar problems? Has anyone been able to change the credit card number attached to their pre-order? Can anyone who pre-ordered in an AT&T store testify as to when their card was actually charged?
The Whole Story:
I placed a pre-order in an AT&T store on 9/19 for a black 64 GB iPhone 5, and my order status recently changed to 0 under backorder. However, since placing that in-store order, the credit card I used had fraudulent activity on it. The card had to be cancelled and Mastercard issued me a new card with a different number. I called the AT&T store I ordered from to update the credit card information on my account and was told that there was absolutely no way they could change any of the information in my order, and that the only solution would be to cancel my order and create an entirely new order, pushing back my delivery date at least another three weeks. I asked what would happen if I left it the way it is, and they said it would eventually get cancelled on its own and they would be notified and contact me to create a new order. However, I then called AT&T customer service and was told that, while it was indeed absolutely impossible to change the credit card number on my order, that it shouldnt matter because the moment I preordered my phone my original card was already charged and would not need to be charged again. My credit card records show a pre-authorization charge from AT&T but not a charge outright. I informed the rep that I was told in the store as well as in the follow up email I received that my card would not be charged until shipment, but the rep was adamant that if I had signed the terms and conditions, which I did in the store, then there was absolutely no way that I had not already been charged for the phone, as apparently their protocol for iPhone pre-orders now is to charge at the moment of initial order. She seemed convinced that my order would go through and ship as it must have been already paid for. I dont know who to believe. Has anyone else had similar problems? Has anyone been able to change the credit card number attached to their pre-order? Can anyone who pre-ordered in an AT&T store testify as to when their card was actually charged?