Advice on getting new phone swapped out?

[Nerdface Killah]

I recently got an out of warranty replacement and basically the phone has problems with the digitizer I feel. But basically it doesn't register touches and it also swipes when I attempt to tap instead of actually tapping. I took my phone to the Genius Bar today and the guy said these apps are crashing, you have to close out all your apps, that's why your problem is happening, I can't re-create it too bad. This is the first time I ever had such a hard time just swapping the phone. He ultimately ended up wiping the phone and starting it as a new phone. I am about 3 hours into using it and the problem is still there, it's just intermittent. I know it's a problem because my previous iPhone 5 did not have this problem. Is there any secret to getting the phone swapped out for another replacement?

 

[Col Ronson]

I recently got an out of warranty replacement and basically the phone has problems with the digitizer I feel. But basically it doesn't register touches and it also swipes when I attempt to tap instead of actually tapping. I took my phone to the Genius Bar today and the guy said these apps are crashing, you have to close out all your apps, that's why your problem is happening, I can't re-create it too bad. This is the first time I ever had such a hard time just swapping the phone. He ultimately ended up wiping the phone and starting it as a new phone. I am about 3 hours into using it and the problem is still there, it's just intermittent. I know it's a problem because my previous iPhone 5 did not have this problem. Is there any secret to getting the phone swapped out for another replacement?

go to a different store; or call and have an out of warranty replacement done thru the mail.

 

[Nerdface Killah]

I ended up seeing another "genius" and he hooked it up.

 

[The Doctor11]

Happy Ending