My 2017 MacBook developed a few faults about 1 year in: the keyboard started failing (spacebar mainly), one speaker stopped working, and the screen developed yellow/brown “blobs” in the bottom corners which seemed to move around depending on unknown factors.
I took it in to Apple after it got too bad to live with and they replaced the screen and bottom assembly. Now about six months later, the exact same three faults have reappeared (except it’s the J key this time).
Obviously we all know about the keyboard, and I think it’s disgusting that Apple are not forced to replace the evidently totally flawed 2017 one with a newer, more robust version, but actually the screen issue bothers me more - it looks horrible, and seems like a very strange issue which evidently was not solved by whatever they did last time.
Due to these faults occurring twice in such a short space of time (the laptop is just over two years old), I’d like to request a replacement rather than a repair from Apple while I am under AppleCare - I have zero faith this won’t just happen again, it seems like underlying issues either in my laptop or the 2017 design.
Does anyone have any advice on the right things to say/do to get a replacement? I’m in the U.K. so consumer law is an option, I also have just under a year of AppleCare remaining. I’ve spent a pretty decent amount on Apple stuff over the years (£15k or so over the last five years I guess), if that in any way helps argue things.
Needless to say I’m pretty disappointed in the quality of this laptop and hope Apple can make it right!
I took it in to Apple after it got too bad to live with and they replaced the screen and bottom assembly. Now about six months later, the exact same three faults have reappeared (except it’s the J key this time).
Obviously we all know about the keyboard, and I think it’s disgusting that Apple are not forced to replace the evidently totally flawed 2017 one with a newer, more robust version, but actually the screen issue bothers me more - it looks horrible, and seems like a very strange issue which evidently was not solved by whatever they did last time.
Due to these faults occurring twice in such a short space of time (the laptop is just over two years old), I’d like to request a replacement rather than a repair from Apple while I am under AppleCare - I have zero faith this won’t just happen again, it seems like underlying issues either in my laptop or the 2017 design.
Does anyone have any advice on the right things to say/do to get a replacement? I’m in the U.K. so consumer law is an option, I also have just under a year of AppleCare remaining. I’ve spent a pretty decent amount on Apple stuff over the years (£15k or so over the last five years I guess), if that in any way helps argue things.
Needless to say I’m pretty disappointed in the quality of this laptop and hope Apple can make it right!
