Am I being unreasonable?
I purchased my 17" Powerbook G4 in April, 2004. From the moment I received it, it had the defective latch, which was famous:
http://www.macsimumnews.com/index.php/archive/2281/item.name
http://www.byte.com/documents/s=8910/byt1068446875490/1110_bar.html
http://forums.appleinsider.com/showthread.php?s=&threadid=30942
In addition, it had extraordinarily wide gaps all around the screen, except where it dipped down to the latch area. So when the lid is "closed", it is like the lid is u-shaped, causing a "wing effect", or "wide gap" similar to what is mentioned several times in this discussion:
http://www.macintouch.com/pbg4reader19.html.
When I bought the machine and had it shipped to me, I was living in Iqaluit, nearly at the Arctic Circle. I called about these issues, and was told to just take it in to a Service Centre. I explained where I was, but was told there was no box-shipping possible; I could only take it in personally. Well, that wasn't going to happen, obviously. So I lived with my defective, $4k machine. OK, it wasn't the end of the world. But I knew I would get it fixed one day, right? Ha.
Since then, I've moved to the US, and the hard drive also failed. That was the last straw -- now the computer was unusable, and I sent it in for repair. Guess what? It turns out Apple will not repair it, because it is "damaged".
Take a look at the pictures which THEY sent me -- these are high-resolution, where the corner of my 1-inch PB fills a monitor. Even on these pics, the dings they are talking about are tiny, I'm attaching them. No matter what explanation is given, it's obvious that those dings did not cause a problem with the latching mechanism, nor did they cause a big gap between the lid and keyboard all around the computer.
QUESTION: Am I being unreasonable, or is this a method of doing business? Find some wear-and-tear, and then refuse to fix items which have been known defects for the Powerbook line?
QUESTION: How many other people have been denied warranty repairs because of bogus reasons? Am I alone in this?
QUESTION: When I get my machine back, where can I take it for another assessment? The Apple Customer Service rep just kept quoting "Apple Policy" for me, and it turned into an abstract discussion.
Thanks for whatever you can suggest.
I purchased my 17" Powerbook G4 in April, 2004. From the moment I received it, it had the defective latch, which was famous:
http://www.macsimumnews.com/index.php/archive/2281/item.name
http://www.byte.com/documents/s=8910/byt1068446875490/1110_bar.html
http://forums.appleinsider.com/showthread.php?s=&threadid=30942
In addition, it had extraordinarily wide gaps all around the screen, except where it dipped down to the latch area. So when the lid is "closed", it is like the lid is u-shaped, causing a "wing effect", or "wide gap" similar to what is mentioned several times in this discussion:
http://www.macintouch.com/pbg4reader19.html.
When I bought the machine and had it shipped to me, I was living in Iqaluit, nearly at the Arctic Circle. I called about these issues, and was told to just take it in to a Service Centre. I explained where I was, but was told there was no box-shipping possible; I could only take it in personally. Well, that wasn't going to happen, obviously. So I lived with my defective, $4k machine. OK, it wasn't the end of the world. But I knew I would get it fixed one day, right? Ha.
Since then, I've moved to the US, and the hard drive also failed. That was the last straw -- now the computer was unusable, and I sent it in for repair. Guess what? It turns out Apple will not repair it, because it is "damaged".
Take a look at the pictures which THEY sent me -- these are high-resolution, where the corner of my 1-inch PB fills a monitor. Even on these pics, the dings they are talking about are tiny, I'm attaching them. No matter what explanation is given, it's obvious that those dings did not cause a problem with the latching mechanism, nor did they cause a big gap between the lid and keyboard all around the computer.
QUESTION: Am I being unreasonable, or is this a method of doing business? Find some wear-and-tear, and then refuse to fix items which have been known defects for the Powerbook line?
QUESTION: How many other people have been denied warranty repairs because of bogus reasons? Am I alone in this?
QUESTION: When I get my machine back, where can I take it for another assessment? The Apple Customer Service rep just kept quoting "Apple Policy" for me, and it turned into an abstract discussion.
Thanks for whatever you can suggest.
