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Aggravation with Apple Store

J

jds3266

macrumors newbie
Original poster
Apr 26, 2006
26
0
The Apple Store in Woodfield Mall (Illinois) contacted me a week ago to inform me that my request had gone through and that they would be replacing my current laptop. Eagerly I have waited for the arrival of my new Macbook. I was informed that it should be here this week and wouldn't take any longer then a week to get here. And yet I'm still waiting? I called on Monday thinking okay three days (not including weekends) to get here from Corporate should be enough time, not here yet. I called Tuesday thinking okay 4 days is more then plently, not here yet but should be in tomorrow or Thursday at the latest. I skipped calling yesterday, thought they would call me plus I couldn't pick it up then. But I do call today, not only is it not here yet they don't have a tracking number or anything else to tell me that it's even coming. I can tell by their tone that I should really stop calling every day, but why then are they giving me innacurate ETA? Do they not think I'll keep checking if my new computer is in?

When I asked if they had any in stock they could give me, I was told that replacements have to come from Corporate. This also does not make sense, why would a replacement have to come from Corporate?

Frustrations and Aggravations abound.

Jeff
 
jds3266 said:
When I asked if they had any in stock they could give me, I was told that replacements have to come from Corporate. This also does not make sense, why would a replacement have to come from Corporate?
Click to expand...

Thats why accountants are the second ones up against the wall when the revolution comes. :) We need them to make sure we got the lawyers but beyond that...
 
funny

I am actually a law school student about to pursue my CPA exam. Seriously
 
jds3266 said:
When I asked if they had any in stock they could give me, I was told that replacements have to come from Corporate. This also does not make sense, why would a replacement have to come from Corporate?
Click to expand...
Replacements probably just come alone in a box, as you already have the cables and such.
 
jds3266 said:
The Apple Store in Woodfield Mall (Illinois) contacted me a week ago to inform me that my request had gone through and that they would be replacing my current laptop...When I asked if they had any in stock they could give me, I was told that replacements have to come from Corporate. This also does not make sense, why would a replacement have to come from Corporate?Jeff
Click to expand...

You can hope that an update in about to be announced and you may get one as there are none of the originals left....now that would be worth waiting for!
 
Counterfit said:
Replacements probably just come alone in a box, as you already have the cables and such.
Click to expand...

That's the weird thing, this is a complete swap out for an iBook, so I don't have the cables, documentation or anything else. They are going to litterally have to give me everything anew as I give them my old iBook. (Don't ask the particulars long drawn out story involving a goat, a gnome and Harry Potter: okay so that part isn't true but still don't ask)
 
Like clockwork I just got an email with my fed ex shipping number. Nothing to complain about anymore!!! =)
 
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