AirTag dissappears after sharing

[rsnhakan]

Hi,

We are sharing two AirTags in our household. One AirTag, which is shared with me, is dissappearing after some time (1/2 days) in my "Find My" app. It also does not refresh the location.

Re-sharing solves the issue for 1/2 days. This problem is only with one AirTag.

Any thoughts?

 

[fischersd]

Keep reporting it (I am). For some reason, it keeps happening with my wife's keys. If we keep sending feedback reports, they should find the race condition that's causing it.

 

[rsnhakan]

Keep reporting it (I am). For some reason, it keeps happening with my wife's keys. If we keep sending feedback reports, they should find the race condition that's causing it.

How to report it?

There are several cases:

Shared AirTag disappears from Find My

AirTag share problem! A successful share … - Apple Community

discussions.apple.com

Shared AirTags Missing After IOS 17.x Upd… - Apple Community

discussions.apple.com

One reaction, maybe worth the try?:

"Problem solved. I CAREFULLY followed the instructions in Support. I removed the battery from the AirTag and replaced it 5 times by pressing it down on the battery until I heard a chirp. The fifth chirp was said to be different than the first four but it was very hard for me to hear it. Then I replaced the stainless steel cover and ADDED the AirTag to the Find My app. Success! I did this exact procedure previously but it did not work. So repeat this if it fails the first time. This does work."

 

[fischersd]

How to report it?

There are several cases:

Shared AirTag disappears from Find My

AirTag share problem! A successful share … - Apple Community

discussions.apple.com

Shared AirTags Missing After IOS 17.x Upd… - Apple Community

discussions.apple.com

One reaction, maybe worth the try?:

"Problem solved. I CAREFULLY followed the instructions in Support. I removed the battery from the AirTag and replaced it 5 times by pressing it down on the battery until I heard a chirp. The fifth chirp was said to be different than the first four but it was very hard for me to hear it. Then I replaced the stainless steel cover and ADDED the AirTag to the Find My app. Success! I did this exact procedure previously but it did not work. So repeat this if it fails the first time. This does work."

Ok, so you just factory reset your AirTag. (you could have just unpaired if if you wanted to try that scenario).

Feedback - AirTag

Apple wants to hear from you. Send us your comments and feedback about AirTag.

www.apple.com

 

[rsnhakan]

Ok, so you just factory reset your AirTag. (you could have just unpaired if if you wanted to try that scenario).

Feedback - AirTag

Apple wants to hear from you. Send us your comments and feedback about AirTag.

www.apple.com

True. But I did remove it from the findmy app, after that I did the "chirp reset". And also replaced battery.

For now it's still working!

 

[rsnhakan]

And the AirTag is gone again……

 

[mhmercer]

How to report it?

There are several cases:

Shared AirTag disappears from Find My

AirTag share problem! A successful share … - Apple Community

discussions.apple.com

Shared AirTags Missing After IOS 17.x Upd… - Apple Community

discussions.apple.com

One reaction, maybe worth the try?:

"Problem solved. I CAREFULLY followed the instructions in Support. I removed the battery from the AirTag and replaced it 5 times by pressing it down on the battery until I heard a chirp. The fifth chirp was said to be different than the first four but it was very hard for me to hear it. Then I replaced the stainless steel cover and ADDED the AirTag to the Find My app. Success! I did this exact procedure previously but it did not work. So repeat this if it fails the first time. This does work."

There are two, very small, plastic pins inside the AirTag's cover. Sometimes they stick, preventing Bluetooth pairing. Rotate the Apple-logo cover counter-clockwise. Remove the cover then remove the battery. Look into the white, plastic cover. Locate the two, white plastic pins --those are what are depressed to re-set the AirTag when you press on the battery 5-times. Press them down with a pencil. Each should spring back. If they do not, contact Apple for an Air Tag replacement.

 

[rsnhakan]

There are two, very small, plastic pins inside the AirTag's cover. Sometimes they stick, preventing Bluetooth pairing. Rotate the Apple-logo cover counter-clockwise. Remove the cover then remove the battery. Look into the white, plastic cover. Locate the two, white plastic pins --those are what are depressed to re-set the AirTag when you press on the battery 5-times. Press them down with a pencil. Each should spring back. If they do not, contact Apple for an Air Tag replacement.

After the most recent iOS update they are still in the Find My app (luckly)..