If you bought the phone in June, July, August or September, and if you are the PRIMARY line on the account AND you pay at least $99 a month on your bill you are eligible. If you really want to know, dial *639# (*new#) and you'll receive a text message telling you if you are eligible.
Don't listen to the miserable people in this forum. They're all mad because they stopped making Star Wars films and they're still virgins.
If you bought the phone in June, July, August or September, and if you are the PRIMARY line on the account AND you pay at least $99 a month on your bill you are eligible. If you really want to know, dial *639# (*new#) and you'll receive a text message telling you if you are eligible.
I see this repeated a lot here but it does not seem to apply to me. I bought my 3G on release day last year. My bill exceeds $99. Even with my FAN discount it runs about $120. Whether using *639#, the account manager website or Apple's upgrade verifier I still have to wait until March of 2010. I'm on auto-pay so it can't possibly be for anything related to payments.
I think it's ridiculous that you have to be "eligible". You're paying for the phone - it makes no sense.
Are you the primary on the account? If the number you are trying to upgrade is a secondary number it won't let you.