Amazon Shipping Delays-Over and Over

[jazz1]

I know this isn't necessarily tech. oriented, but I do order tech. from Amazon. In the last two weeks I keep on getting updates from Amazon that my delivery date, originally quoted, is delayed.

One item, a Gariz leather half-case for a camera is alternately saying it might be lost in shipping and then indicates it will arrive on Wed.

I contacted Amazon for an online chat and the rep. said it would arrive Wed. But I still get the "Might be lost" in shipment.

Several other accessories from different companies, sold and shipped by Amazon, are giving me "delayed" delivery notices.

Of course I know supply chains issues abound, as well as seriously bad weather, as well as finding enough employees (COVID).

I'm just wondering if anyone else is seeing this when ordering merchandise from Amazon? I live in the Mid-West USA BTW.

 

[Macky-Mac]

I frequently see inconsistencies between what Amazon says and what the shipping company says, sometimes even when it's Amazon's own shipping operation....usually the shipping company is more accurate

Complicating the issue is whether the seller was Amazon itself or a marketplace seller, some of whom I find will send Amazon incorrect info

 

[jazz1]

I frequently see inconsistencies between what Amazon says and what the shipping company says, sometimes even when it's Amazon's own shipping operation....usually the shipping company is more accurate

Complicating the issue is whether the seller was Amazon itself or a marketplace seller, some of whom I find will send Amazon incorrect info

Well, the one shipment I'm really worried about, the one with conflicting tracking info. is a camera half-case. It is sold by a third party, but ships from Amazon. Now, I see that this morning it left an Amazon warehouse in Colorado this morning. No ETA listed, before it was for tomorrow. I guess no shipper if perfect. But, as I said these delays, and falling of the grid shipments are happening with a lot more frequency. I guess I should be more concerned about the workers in the Amazon warehouse. I wouldn't last 10 minutes on the line?

 

[rhett7660]

From my understanding, if it is being fulfilled by Amazon, Amazon is still at the mercy of the third party that is using them to handle the logistics after receiving said product. Which is usually were the issue occurs. If Amazon doesn't have the product they can't ship it and they have to go by what the third party vendor is telling them.

 

[jazz1]

From my understanding, if it is being fulfilled by Amazon, Amazon is still at the mercy of the third party that is using them to handle the logistics after receiving said product. Which is usually were the issue occurs. If Amazon doesn't have the product they can't ship it and they have to go by what the third party vendor is telling them.

I guess I assumed if Amazon was shipping it was in their warehouse already, but that is probably a wrong assumption. The company has a California location, but their mothership is in Hong Kong.

I did contact the company directly, they said, call Amazon. I called Amazon, this time I talked to a live person. I could tell he was truly working on the problem, and "red flagged" it, whatever that means. But it almost sounded like it was lost in shipment. The last location being Colorado. I've since ordered a camera case from Esty. I'll compare the two and return one. I usually don't kick tires and do returns. But in this case I feel justified about the return of the Amazon order, in particular.

Well today is "D-Day" for the package to supposedly arrive. If it doesn't I guess I will call Amazon and ask for a refund as clearly it was lost in transit. Sorry for going on and on about this 1st World Problem☺️

 

[Apple fanboy]

From my understanding, if it is being fulfilled by Amazon, Amazon is still at the mercy of the third party that is using them to handle the logistics after receiving said product. Which is usually were the issue occurs. If Amazon doesn't have the product they can't ship it and they have to go by what the third party vendor is telling them.

That’s not correct. We sell to Amazon. They receive the goods to their warehouse, then they choose the courier they ship with.

With FBA we send to Amazon. They receive the gods to their warehouse, then they choose the courier they ship with.

With marketplace orders Amazon receive the order, the supplier ships it from their warehouse with their chosen courier.

 

[Apple fanboy]

I guess I assumed if Amazon was shipping it was in their warehouse already, but that is probably a wrong assumption. The company has a California location, but their mothership is in Hong Kong.

I did contact the company directly, they said, call Amazon. I called Amazon, this time I talked to a live person. I could tell he was truly working on the problem, and "red flagged" it, whatever that means. But it almost sounded like it was lost in shipment. The last location being Colorado. I've since ordered a camera case from Esty. I'll compare the two and return one. I usually don't kick tires and do returns. But in this case I feel justified about the return of the Amazon order, in particular.

Well today is "D-Day" for the package to supposedly arrive. If it doesn't I guess I will call Amazon and ask for a refund as clearly it was lost in transit. Sorry for going on and on about this 1st World Problem☺️

You were correct in your assumption. But I’ve been a logistics manager for years and the courier companies have never been under so much pressure. It’s not getting any better!
Good luck with your delivery.

 

[rhett7660]

That’s not correct. We sell to Amazon. They receive the goods to their warehouse, then they choose the courier they ship with.

With FBA we send to Amazon. They receive the gods to their warehouse, then they choose the courier they ship with.

With marketplace orders Amazon receive the order, the supplier ships it from their warehouse with their chosen courier.

Sorry, I thought that is what I said. Amazon is still at the mercy of the person/compony selling on getting the items to Amazon.


From my understanding, if it is being fulfilled by Amazon, Amazon is still at the mercy of the third party that is using them to handle the logistics after receiving said product. Which is usually were the issue occurs. If Amazon doesn't have the product they can't ship it and they have to go by what the third party vendor is telling them.

 

[Apple fanboy]

Sorry, I thought that is what I said. Amazon is still at the mercy of the person/compony selling on getting the items to Amazon.


From my understanding, if it is being fulfilled by Amazon, Amazon is still at the mercy of the third party that is using them to handle the logistics after receiving said product. Which is usually were the issue occurs. If Amazon doesn't have the product they can't ship it and they have to go by what the third party vendor is telling them.

Amazon doesn't sell FBA unless its already in stock in their warehouse.

 

[rhett7660]

Amazon doesn't sell FBA unless its already in stock in their warehouse.

Ohhhhhhhhhhh gotcha. I was under the impression when the order is placed the item is sent to Amazon and then Amazon handles the rest... but that isn't the case then. Good to know. So Amazon actually buys the items before hand or do they just stock the item before hand and if it sells they handle. What if the product doesn't sell within "X" time?

 

[Michael Scrip]

I experienced many shipping delays last year (or was it two years ago... damn pandemic)

But lately everything has been great.

In fact... I placed two separate Amazon orders yesterday... and they both arrived today with free one-day shipping!

 

[Apple fanboy]

Ohhhhhhhhhhh gotcha. I was under the impression when the order is placed the item is sent to Amazon and then Amazon handles the rest... but that isn't the case then. Good to know. So Amazon actually buys the items before hand or do they just stock the item before hand and if it sells they handle. What if the product doesn't sell within "X" time?

FBA orders, Amazon doesn't worry about the stock we sent them. They charge you for the privilege of using their warehouse. They don't buy anything from you in that case. They just handle the logistics when an end user buys it on our behalf.
When amazon buy goods from us (vendor central). They send a PO, we supply the goods.

So why do we mix the two? Well VC works if you are exclusive on a product or if there is high demand for a product. Amazon only buy products where there is a demand.

With FBA, you get to offer products that might not be well known but you get some exposure on the worlds biggest shop.

 

[rhett7660]

FBA orders, Amazon doesn't worry about the stock we sent them. They charge you for the privilege of using their warehouse. They don't buy anything from you in that case. They just handle the logistics when an end user buys it on our behalf.
When amazon buy goods from us (vendor central). They send a PO, we supply the goods.

So why do we mix the two? Well VC works if you are exclusive on a product or if there is high demand for a product. Amazon only buy products where there is a demand.

With FBA, you get to offer products that might not be well known but you get some exposure on the worlds biggest shop.

So will Amazon only list an item if it is in physical stock at their location? If they don't have it in stock, then they don't list it? Is that correct?

 

[Apple fanboy]

So will Amazon only list an item if it is in physical stock at their location? If they don't have it in stock, then they don't list it? Is that correct?

Yes. Unless it’s a marketplace item that isn’t ever in their stock. Those are not fulfilled by Amazon. They come direct from the seller to the customer. It tells you when you place an order where it comes from.

 

[rhett7660]

Yes. Unless it’s a marketplace item that isn’t ever in their stock. Those are not fulfilled by Amazon. They come direct from the seller to the customer. It tells you when you place an order where it comes from.

Thank you!

 

[44267547]

both arrived today with free one-day shipping!

They built two new warehouses in our district, we went from ‘three day shipping’ before the build, to now same-day shipping _and_ delivery on smaller items. Anything that requires ‘heavy delivery’, requires a specific loading truck (i.e.-Appliances, ect) that’s at least two business days. {<— Where that would’ve been at least 7-to-10 business days prior}.

Pretty fantastic when you have the privilege of living in a 650K+ city that can expedite delivery in under two hours. [Assuming the items are in stock in their warehouse, shipped/sold from Amazon.]

 

[Killbynumbers]

There are times when I place 3-5 orders per week like this week. I think in the past year, I only had maybe two orders get delayed to the next day. One of them I just cancelled and placed a new order.

My apartment complex has a new Amazon locker that started working last week. There are various sized lockers, some can even fit a box of 4 feet tall Yesterday, I order a cookware set that was in a box less then 2 feet long. They delivered it to my door instead of the locker. They did this with I had delivered yesterday morning as well that could have fit in the locker. I did Amazon deliveries for a few weeks on December for Christmas and I always preferred to leave items in lockers instead of going up to the apartment because it was time consuming to try to find the apartment. I have more deliveries coming this week and they're slightly larger boxes (one is cookware and the other is a dinnerware set) that will fit in the locker but I have no doubt that they'll deliver to my door again. Luckily I am home in the day.