Hi, I got the Anker Docking Station PowerExpand Elite 13-in-1 TB3 Dock for USB-C laptops but it does not work. I connected the MBP 16" 2019 to the PD port at the front and the HDMI port at the back of the dock to the HDMI ARC port of the TV. After pressing the power button, a green LED turned on and my MBP indicates that it is being charged. However, the HDMI 4K HDR TV does not receive any signal and under Mac OS, no external display is detected. Usually when I connect the MBP to the display, immediately the display gets signals but in this case, it does not. By going to the Input Settings of the TV, it shows that none of the HDMI port is connected.
Tried the other TB3 port at the front and again no signals. As for the two TB3 ports at the back, all the characters on the TV have white shadow and image quality is very poor.
Did I get a defective product? Anybody knows how to make it works?
Tried the other TB3 port at the front and again no signals. As for the two TB3 ports at the back, all the characters on the TV have white shadow and image quality is very poor.
Did I get a defective product? Anybody knows how to make it works?