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CaptRB

macrumors 6502a
Original poster
Oct 11, 2016
940
1,015
LA, California
So I bought a nice new MBP 16" i9 (GPU 5500) 4 weeks ago, and after two weeks it started randomly freezing. I'm not connected to any monitors or running any exotic software. I update to Big Sur, which made no difference.

1) If the machine is left for a while, it will freeze 50% of the time.

2) If it sleeps and starts, it will freeze.

3) After Big Sur, it freezes and I can move cursor, but it's a double arrow that won't click on anything.

I did a search and I see a (seriously) HUGE amount of people wrestling with this issue. I'm annoyed that I missed it while researching the machine. It never freezes while I'm working on it, just when it's left unattended. I can't believe so many people are reporting this and there's no solution??? A lot of people are just restarting as a workaround? Is this 1995?

2800 dollar Apple laptop. I made Apple take back my 15" MBP when the keyboard went to hell. I hope this can be resolved because I'm pretty close to going back to a PC. My son's Razer laptop hasn't had an issue ever.

Anyone have recent clues on this? Thanks.


Robert
 
For what it's worth, I've had kernel panics and freezes every time the OS undergoes a major upgrade (Mohave to Catalina, Catalina to Big Sur).

All the crashes stop after I end up completely wiping my hard drive and reinstalling the new OS from scratch.

By the way, I have a 16" MBP, i9 2.4, 32GB RAM, 2TB SSD, 5500M.
 
I have a 2019 15" 8 core i9. I haven't had the problems you described, but I've taken precautions. 1) Disable the option to "put disks to sleep when possible" under power options ( Energy Saver). i don't understand why apple even offers this option on these powerful machines. its a recipe for disaster. 2) Enable the option to prevent sleeping when the display is off in Energy Saver. In other words, do not allow the machine to sleep unless you specifically put it to sleep. I just bought an M1 Mini which also has problems with sleep.
 
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