i don't think premier account has anything to do with it, but rather the method it was ordered. ie, if you have a premier but order from a store vs. you order through your corporate rep. it is a good bet that ATT is fulfilling orders placed through corporate accounts first, since those are big money accounts, thousands of dollars in service a month, so you bet those guys are taken care of. all you have to do is try to get something adjusted on a bill by calling the 800 number and compare that to calling your rep for the same thing, amazing how fast things will happen when you talk to your rep