Equipment
If the equipment you purchased directly from AT&T does not meet your expectations, simply return it either to a store or by mail within 30 days from the date the equipment was purchased or shipped. Refunds will be applied to the original payment method. Gift cards and ringtone cards are not returnable. Any rebate associated with the returned equipment will be voided.
Returns/exchanges must be like new, with all original packaging, accessories, manuals and proof of purchase. You may exchange equipment one time within the 30-day period. iPhone returns/exchanges will be subject to a 10% restocking fee regardless of the channel (online, retail store, etc.) where purchased, unless purchased without AT&T service (device only sale) and returned unopened, and except where prohibited. A $20 restocking fee applies to devices purchased at an AT&T-owned retail store and to all mini laptops regardless of the channel where purchased, except where prohibited. Restocking requirements and fees may apply to other purchases, and may vary by market or type of equipment. See your receipt or an AT&T store for details. Equipment received through an insurance claim cannot be returned or exchanged under this policy.