So AT&T released Carrier Update 18.0 just before the iPhone 6\6+ Came out. I had updated my 5S, and it obliterated the quality of my voice and data services.
I live in San Francisco where I have 3-5 bars LTE at home. After the AT&T 18.0 update, I had 1-2 bars LTE, and when I'd move around it'd drop to 4G, and sometimes drop to NO SERVICE.
I've lived here for 4 years and never had an issue. I was hoping when I got my iPhone 6 the issue would be better, but it's not.
At home where I would get into the elevator and have 4-5 bars LTE I now have 1-3 bars 4G. In places where I used to get LTE, it drops to 4G much sooner. Sometimes I get NO SERVICE, sometimes I get dropped calls, and sometimes where I have 5 bars of LTE I have no data access (just tries to load but nothing happens).
I've called AT&T and they blame Apple (lol!). They don't know anything about carrier updates (another LOL). They blame me, they blame the phone, they blame iOS 8, everyone except for themselves.
AT&T carrier update 18.0 raises the threshold where the phone holds LTE\4G\Signal. My SPECULATION is that they did this because they know their network is inferior and when the markets roll out VoLTE, it'll be an obvious indicator when people drop calls left and right because the network can't handle voice calls on AT&T's patchwork LTE network. By upping the threshold, it'll only send those calls over LTE when the strongest of strong LTE signal is available, thus making AT&T look better.
I have run the gamut with AT&T on this issue, and nobody seems to want to help. They've become so bloated and bureaucratic that nothing can be done for customer issues until it blows up or becomes a media\PR issue. It frustrates the heck out of me as a customer.
Based on ATT's forums and other people on here, the issue seems to be affecting a lot of people. Not sure what can be done about it. I'm jailbroken, is there any way to get a modified carrier bundle that would at least help with the issue? I'm literally at the point where I'm going to start migrating lines over to T-Mobile, because if I'm going to get half-baked reception and network quality and awful support, I might as well be on T-Mobile and cut my bill in half.
Thanks!
I live in San Francisco where I have 3-5 bars LTE at home. After the AT&T 18.0 update, I had 1-2 bars LTE, and when I'd move around it'd drop to 4G, and sometimes drop to NO SERVICE.
I've lived here for 4 years and never had an issue. I was hoping when I got my iPhone 6 the issue would be better, but it's not.
At home where I would get into the elevator and have 4-5 bars LTE I now have 1-3 bars 4G. In places where I used to get LTE, it drops to 4G much sooner. Sometimes I get NO SERVICE, sometimes I get dropped calls, and sometimes where I have 5 bars of LTE I have no data access (just tries to load but nothing happens).
I've called AT&T and they blame Apple (lol!). They don't know anything about carrier updates (another LOL). They blame me, they blame the phone, they blame iOS 8, everyone except for themselves.
AT&T carrier update 18.0 raises the threshold where the phone holds LTE\4G\Signal. My SPECULATION is that they did this because they know their network is inferior and when the markets roll out VoLTE, it'll be an obvious indicator when people drop calls left and right because the network can't handle voice calls on AT&T's patchwork LTE network. By upping the threshold, it'll only send those calls over LTE when the strongest of strong LTE signal is available, thus making AT&T look better.
I have run the gamut with AT&T on this issue, and nobody seems to want to help. They've become so bloated and bureaucratic that nothing can be done for customer issues until it blows up or becomes a media\PR issue. It frustrates the heck out of me as a customer.
Based on ATT's forums and other people on here, the issue seems to be affecting a lot of people. Not sure what can be done about it. I'm jailbroken, is there any way to get a modified carrier bundle that would at least help with the issue? I'm literally at the point where I'm going to start migrating lines over to T-Mobile, because if I'm going to get half-baked reception and network quality and awful support, I might as well be on T-Mobile and cut my bill in half.
Thanks!