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Anybody have any experience with Expercom?

ScreenSavers

ScreenSavers

macrumors 68020
Original poster
Feb 26, 2016
2,131
1,678
Bloomingdale, GA
I'm consideing ordering my 16" MacBook Pro from Expercom (Heard about them from 9to5) and I was wondering if anyone on here had any experiences with them. It looks pretty trustworthy but that's a lot of money to lose... Anybody ordered or preordered a Mac from them before?

Luke
 
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It doesn't seem too much different from Adorama or B&H. People buy things with no intention of keeping it and we've all seen threads where someone will exchange an item half a dozen times. You can't tolerate that if you're giving a discount. As long as you're sure you're buying what you want I don't see a problem.
 
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rdowty said:
It doesn't seem too much different from Adorama or B&H. People buy things with no intention of keeping it and we've all seen threads where someone will exchange an item half a dozen times. You can't tolerate that if you're giving a discount. As long as you're sure you're buying what you want I don't see a problem.
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Right my benchmark is Apple.com. I was curious because their base prices where low but for a reason. There ain’t such a thing as free lunch - always a catch.
 
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Apple is your best bet if you're not sure. Right now they're on extended holiday returns and you can get a refund or exchange up until Jan 8th I believe. I know exactly what I want and ordered one from expercom yesterday. I've never ordered from them before but have gotten my last two MBP's from Adorama. I never had any issues with them so I don't know what kind of hassle that would have been but I also have an Apple store close by. I'd think that if I got a problem Apple would take care of it and being this early they'd almost have to give you a new one vs something refurbished. I've personally never had an issue with a MBP out of the box.
 
rdowty said:
Apple is your best bet if you're not sure. Right now they're on extended holiday returns and you can get a refund or exchange up until Jan 8th I believe. I know exactly what I want and ordered one from expercom yesterday. I've never ordered from them before but have gotten my last two MBP's from Adorama. I never had any issues with them so I don't know what kind of hassle that would have been but I also have an Apple store close by. I'd think that if I got a problem Apple would take care of it and being this early they'd almost have to give you a new one vs something refurbished. I've personally never had an issue with a MBP out of the box.
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The holiday return period already started?
 
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ScreenSavers said:
And I’m 100% sure of what I’m buying. I never exchange items unless they’re defective.
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until you lose the apple screen lottery or something where its a defect to you but not to them and you have to fight them. good luck, hope it works out.
 
rdowty said:
Today I think
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Nope. I know it was Nov 14 last year, but it may have been a pilot program as I don't see their return policy page reflect this for 2019 yet... I wish it did tho :) I am waiting for that to our the trigger myself.
 
rdowty said:
Apple is your best bet if you're not sure. Right now they're on extended holiday returns and you can get a refund or exchange up until Jan 8th I believe. I know exactly what I want and ordered one from expercom yesterday. I've never ordered from them before but have gotten my last two MBP's from Adorama. I never had any issues with them so I don't know what kind of hassle that would have been but I also have an Apple store close by. I'd think that if I got a problem Apple would take care of it and being this early they'd almost have to give you a new one vs something refurbished. I've personally never had an issue with a MBP out of the box.
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extended holiday returns have not started yet at Apple AFAIK
 
I called them twice this week. First they modified my configuration and then I requested they cancel my order, which they did without issue. Both of the people I spoke to were polite and professional.
 
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I've been considering Expercom because I could save about $100.00 on an MBA + Applecare. The return policy says:

"Returns are accepted within 30 days of your date of purchase. If the item is not in new, resell-able condition with all original packaging and accessories it may be ineligible for return or may be subject to a restocking fee."

It doesn't mention a general restocking fee.

But now you've got me nervous and for peace of mind I think I'll ditch the savings and order from Apple.
 
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Their return policy sucks, but it is a legit website. if your are sure what you're buying, you could save big.
 
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