apple 1 year warranty...

[howard]

my ibook battery is acting funny...and its not my computer as i have tried it in another ibook with similar results... it goes to sleep at about 80% charge....

anyway i want to trade it in for the 1 year warrant but have some questions.

first of all am i going to have to send in my battery to get the new one? or can i send it in after...what i mean is am i going to be without my computer for a few days.

also is there an apple support email that i can contact them about this? or do i have to do it by phone?...by the way...what is the correct apple support phone number...i go to there site and theres like 2 million phone numbers.

also i am near an apple store...is it possible to walk in there and walk out with a new battery if i'm still on the 1 year warranty?

anyway..thanks in advance

 

[iJon]

you should be able to take it to an apple store or reseller, they can just send you battery back and you can run your ibook of power for a day or two. Just make sure you take your ibook, battery, and your apple agreement number.

iJon

 

[Kwyjibo]

is the battery covered by applecare? wasn't there an arguement about this?

 

[howard]

people have told me that its under the 1 year warranty...anyway where can i find the apple agreement number?

 

[iJon]

Originally posted by howard
people have told me that its under the 1 year warranty...anyway where can i find the apple agreement number?

ooops, nevermind, you didnt buy extended warranty so you dont have a number. honestly i forgot how they do it, i work in sales so i forget this stuff. just take to a apple store or reseller and they will take care of it, you may want to call first if its a long drive to make sure you have everything. if you live very far a way call apple and you can ship it to them probably.

iJon

 

[Mblazened]

You should take it to a service center
you don't need an agreement number
they get the info off your serial #
if its under warranty it will all be free

its a freakin hassle to do it yourself