Apple 14 days return policy - scratches on Macbook

[Penquin-007]

Hello,

I bought a standard Macbook less then 14 days ago from an Apple Store. With the new release of CD2 Macbook Pro, I would like to return it and buy a MBP instead.

I know that they have 10% restocking fee, but the only thing that worry me is that I noticed a few scratches on my Macbook.

Even though I used a carry bag when I was moving around the laptop, there are a few light scratches on the top cover, and a couple of bigger scratches on the back cover (the side that sits on the table..).

Do you think that "scratches" are covered by the restocking fee or that they will most likely refuse to give me a refund?

 

[bearbo]

that greatly depend on how nice the manager is... they'd probably let you do that if you tell them you'll buy the mbp on the spot

 

[doctor pangloss]

Is the performance difference really worth it.
The MB has it's advantages too.
The grass will always be greener. Save your money.

 

[xfiftyfour]

To be honest, if you have it packaged back up in its original box, I find it hard to believe they'll even inspect it. They may open the box up to be sure everything is there, but actually inspect the machine? I guess if the employee is real anal.

Not to mention, I'm not sure if scratches would constitute a no-refund.. am I missing something about more rules to the 14-day policy? I thought it was simply open box, stock configs could be returned for a 10% restocking fee, no questions asked?

Oh, and just FYI, I've read of some people (on these forums) having the 10% fee waived when they took in a MB within their 14 days with the intention (ie: on the spot) to buy a MBP instead. Kind of a "well, if you're going to give us more money, we don't want to piss you off" type of thing. If you're good at talking to managers, I'd certainly try to argue for that.

 

[cfairbank]

Same boat, bought a macbook pro last week and thinking of returning for macbook black. Have very small dent, have to see in good light to notice. Was wondering if they would take it back or If I am stuck. Did they take yours back Penquin-007?

 

[jessep28]

To be honest, if you have it packaged back up in its original box, I find it hard to believe they'll even inspect it. They may open the box up to be sure everything is there, but actually inspect the machine? I guess if the employee is real anal.

Not to mention, I'm not sure if scratches would constitute a no-refund.. am I missing something about more rules to the 14-day policy? I thought it was simply open box, stock configs could be returned for a 10% restocking fee, no questions asked?

Oh, and just FYI, I've read of some people (on these forums) having the 10% fee waived when they took in a MB within their 14 days with the intention (ie: on the spot) to buy a MBP instead. Kind of a "well, if you're going to give us more money, we don't want to piss you off" type of thing. If you're good at talking to managers, I'd certainly try to argue for that.

The refurbs people receive may have a few hairline scratches, so I would assume that they were returned in such a fashion. You cannot reasonably expect every single return to come back in pristine condition.

Some stores just don't care. I've taken stuff back to Sharper Image before MISSING stuff out of the box and they didn't even inspect it and I received a full refund. Hell, I think I was able to get 15% off on the purchase beforehand using a coupon that wasn't actually a coupon for the brick and mortar stores(meant to be used online).

 

[puckhead193]

no they shouldn't care... apple charges this fee cause they don't want open returns, but apple can NOT legally sell that product as new... it has to be label as open box/referbished etc which includes when u buy a product that it may have some scratches/comestic flaws

 

[scott523]

I bought a CD MacBook almost 2 weeks ago and then I went back to get the C2D MacBook 5 days ago. No doubt my MacBook I returned had scratches but for me it was an exception. The day the C2D MacBooks were announced (also the day I planned to return it that weekend and to pay the 10% restocking fee for the C2D MacBook), my right speaker went dead unexpectedly. With that said, it was considered a defect (Apple only charges the 10% restocking fee on 'non-defective' opened products) and I was eligible for a C2D MacBook free of charge. I'd say I was lucky to be in that kind of situation.

 

[shane-o-mac]

I called my apple store in Columbus, Oh after purchasing my macbook only days before the c2d macbooks came out and they offered my a $50.00 refund on the price difference all I had to do was bring in my reciept. I guess if I wanted to be anal I could of demanded an even trade of my core duo for the new core 2 duo but I would rather have the cash.