On Sunday Apple replaced my 6s Plus because it had dust under the screen. I didn't notice it at first but when I took the new 6s Plus Charcoal silicone case off of the old phone and put it on the new phone the bottom corner cracked. Has anyone else had this issue? I'm taking it back to Apple today in hopes that they will exchange it since it's within 14 days.
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Apple 6s Plus Silicone Case Cracked
- Thread starter sbbrown333
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You should have no problem with getting an exchange. I had issues with the silicone becoming detached from the underlying plastic at the bottom corners. Brought two cases back when I realized that the way I was removing the case and flexing the bottom corners was actually causing the issue. Once I figured this out and removed my case by pushing the sides apart and away from the case, I had no more issues.
If the silicon separates from the case, it's covered by the manufacturer's warranty for a full year. There's no ifs ands or buts when it comes to it. People in other threads love to blame the user, but when a corner of a case blemishes from putting the phone in\out of the case per apple's instruction, it's absolutely covered. When you're paying $35-50 for an Apple silicon or leather case, you have paid for the right to expect perfection and use the heck out of that warranty.
I absolutely agree with you, however from experience Apple told me that after the 2nd replacement on the silicone case, they would no longer replace. I argued with them, spoke with the manager and even went to another store with the same response. All my arguments the same as yours, year warrantee, full price, known issue with cases, yada, yada were to no avail. At that same point I realized what was causing the problem as I mentioned and never had another issue with my silicone cases. I'm just sharing my real life personal experience. No problem with one warrantee replacement but they start getting their panties in a wad with the 2nd replacement and warned me that they would replace no more. Just saying...
Well not a typical response from Apple but...guess it depends on the terms and conditions. Technically your case was replaced. Does the warranty extend to the replacement, or end at replacement. Most would say it ended at replacement, but then there is Applecare whose coverage continues even to replacements.