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Apple and lack of Transparency Regarding Bugs

V

VerizonLover

macrumors member
Original poster
Apr 16, 2012
60
16
You thought having to make an appointment at an Apple Store just get assistance was crazy?

Seems like their attitude to their customers and tech support is even worse.

The worst part? Their transparency towards major bugs is garbage. Case in point: the Caldigit blues.

Is it fixed under macOS 13? Nobody knows. Does Caldigit? No!

Developers and end users alike are kept in the dark about everything.

I feel like they spend more of their money on marketing (the majority, it seems) than they do on QA, bug fixing, and licensing combined (cough HDMI on Macbook Pro that really is a DisplayPort to HDMI chip because they're too damn cheap cough).
They could easily afford a proper HDMI license with the amount of money they make

And they even use the ****** DisplayPort to HDMI chip on the Apple TV..

What has happened to Apple and customer service?

:(:mad:
 
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According to your link, it looks like your issue with the Caldigit dock is based on their lack of a firmware update for macOS.

Not sure what the DisplayPort to HDMI chip is and why that's bad. Could you elaborate for those not in the know?

Thankfully I've had no major issues with any Apple products as long as I remember.
 
The high pitched sound reportedly being generated and coming from some of the new Mac Studio’s being another example…
 
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usagora said:
According to your link, it looks like your issue with the Caldigit dock is based on their lack of a firmware update for macOS.

Not sure what the DisplayPort to HDMI chip is and why that's bad. Could you elaborate for those not in the know?

Thankfully I've had no major issues with any Apple products as long as I remember.
Click to expand...
Caldigit says Apple is aware of the problem and that a fix is being investigated. As for the "not a true HDMI port", see here for the MBP (have to scroll down to "front side highlights"):

  • MegaChips MCDP2920 DisplayPort-to-HDMI Converter
And for the Apple TV, here (step 7):

  • Kinetic Technologies (formerly Megachips) MCDP2920A4 DisplayPort 1.4 to HDMI 2.0 converter
It's literally just an updated version of the one used in the 2021 MBP.

That's why I said they're too cheap to get a proper HDMI license, even though they make tons of money.
 
Not understanding what the issue is with the HDMI port. Does it output an HDMI signal? If so, then that's all I care about. So far I haven't seen an Apple device that doesn't output HDMI just fine. Is there an actual, noticeable issue with the video quality or is this the equivalent of "pixel peeping" in the photography world?
 
I have noticed more latency when connected via the HDMI port on my 2014 and 2021 MBPs than via DisplayPort via my dock.
 
VerizonLover said:
The worst part? Their transparency towards major bugs is garbage. Case in point: the Caldigit blues.
Is it fixed under macOS 13? Nobody knows. Does Caldigit? No!
Click to expand...
From "A system crash or kernel panic when using macOS 12.0 to 12.2.1." I understand it has been fixed in 12.3.1
From Apple: "
macOS Monterey 12.3.1 includes bug fixes and security updates for your Mac.
This update fixes the following issues:
USB-C or Thunderbolt external display does not turn on when connected to Mac mini (2018) as a second display"
https://support.apple.com/en-us/HT212585
macOS Monterey 12.3.1 was released on 31 March 2022 https://support.apple.com/en-us/HT201222
 
bogdanw said:
From "A system crash or kernel panic when using macOS 12.0 to 12.2.1." I understand it has been fixed in 12.3.1
From Apple: "
macOS Monterey 12.3.1 includes bug fixes and security updates for your Mac.
This update fixes the following issues:
USB-C or Thunderbolt external display does not turn on when connected to Mac mini (2018) as a second display"
https://support.apple.com/en-us/HT212585
macOS Monterey 12.3.1 was released on 31 March 2022 https://support.apple.com/en-us/HT201222
Click to expand...
That's ironic, because my MacBook Pro came with macOS 12.3.0.

Still doesn't fix the sleep bug though, as detailed in the Caldigit support article. :mad:

The firmware update that they mention in said article is just a hack. It does not fix the core issue, which is an OS bug.
 
VerizonLover said:
the core issue, which is an OS bug.
Click to expand...
Security updates can impose new restriction on hardware in order to fix vulnerabilities.
I don’t think you can blame Apple in this case.
CalDigit’s Docking Station Utility was Last updated on 05/29/22 and the firmware update was only released for Windows. https://www.caldigit.com/ts4-support/
What kext is aiding TS4 connectivity? There used to be /Library/Extensions/CalDigitHDProDrv.kext but I don’t have it in 12.6.
 
bogdanw said:
Security updates can impose new restriction on hardware in order to fix vulnerabilities.
I don’t think you can blame Apple in this case.
CalDigit’s Docking Station Utility was Last updated on 05/29/22 and the firmware update was only released for Windows. https://www.caldigit.com/ts4-support/
What kext is aiding TS4 connectivity? There used to be /Library/Extensions/CalDigitHDProDrv.kext but I don’t have it in 12.6.
Click to expand...
CaldigitHDProDrv was Intel-only anyway.

Caldigit's Docking Station Utility is useless because it can't remount the drive after resume from sleep (you have to use Disk Utility :rolleyes:

Seems like the bugfix is to rewrite is as a HID driver.
 
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