Apple asking for out-of-warranty cost for replacement less than 1yr old

[UKPoliticsGuy]

Hi all,

Don't know where to put this post so I'm putting it here.

Basically, I purchased Powerbeats for my iPhone which went faulty after 5 months. Apple replaced the faulty powerbeats. Now, less than a year after that replacement, this pair of beats have flopped too. I called them and they asked for an out-of-warranty charge but their replacement headphones are less than 1yr old.

Aren't I covered by EU consumer law? I don't want to pay the rip-off charge, any ideas?

 

[keysofanxiety]

Warranty goes from the original date of purchase or 90 days from replacement (whichever lasts longer), not an additional year from the date of the replacement.

EU consumer law is not an extended warranty. Consumer law means that if a product is inherently faulty or has a high failure rate with certain components from manufacturing (e.g., Radeons in the 2011 MBPs failing), the OEM is obliged to replace this as the product did not last for a reasonable time for reasons outside of the consumer's control.

With consumable items such as headphones, there are so many variables which could cause this to fail such as operating temperatures, liquid, tugs on the cable. Physical damage or wear and tear would not be covered within the terms of the warranty.

I would recommend looking online to see if the symptoms for your failure were consistent on both occasions (e.g., left earplug stopped working) and if anybody else has had the same problem occurring. Maybe you can make a case from there and escalate a complaint within Apple. Beyond that I'm not sure what to suggest. Hopefully others here may have gone through consumer law and can provide information on how to do this.

 

[UKPoliticsGuy]

Warranty goes from the original date of purchase or 90 days from replacement (whichever lasts longer), not an additional year from the date of the replacement.

EU consumer law is not an extended warranty. Consumer law means that if a product is inherently faulty or has a high failure rate with certain components from manufacturing (e.g., Radeons in the 2011 MBPs failing), the OEM is obliged to replace this as the product did not last for a reasonable time for reasons outside of the consumer's control.

With consumable items such as headphones, there are so many variables which could cause this to fail such as operating temperatures, liquid, tugs on the cable. Physical damage or wear and tear would not be covered within the terms of the warranty.

I would recommend looking online to see if the symptoms for your failure were consistent on both occasions (e.g., left earplug stopped working) and if anybody else has had the same problem occurring. Maybe you can make a case from there and escalate a complaint within Apple. Beyond that I'm not sure what to suggest. Hopefully others here may have gone through consumer law and can provide information on how to do this.

I thought so. *sobs*

 

[keysofanxiety]

I thought so. *sobs*

Sorry buddy

But hey, look on the bright side..

I T ‘ S C O M I N G H O M E

 

[Juicy Box]

Warranty goes from the original date of purchase or 90 days from replacement (whichever lasts longer), not an additional year from the date of the replacement.

This sounds correct to me.

To the OP: Has it been less than a since your original purchase?

If you purchased June 2017 and the beats was replaced under warranty in Nov 2017, and then breaks again in July 2017, the warranty period is over. The original warranty does not get extended at the time of replacement, other than 90 days, which would only happen if the original warranty was less than 90 days.

Edit: I forgot to mention that I am not familiar with EU consumer laws, so it might be different than how Apple's warranty works in the US.

With consumable items such as headphones

I don't think headphones, especially beats brand, would fit the definition of consumable......