Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More

[MacRumors]

Sprint today announced that customers can now chat directly with its support representatives using Apple Business Chat.

Sprint customers can use Apple Business Chat to message an agent, learn about Sprint plans, and more at any time of the day or night, according to the carrier. Customers can start, stop, and resume conversations at any time.

Apple Business Chat launched in iOS 11.3 in March 2018, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.

Business Chats must be initiated on an iPhone or iPad, but they can be continued on any other iPhone, iPad, Mac, or Apple Watch signed into the same Apple ID. To use the feature with Sprint, visit the "Contact Us" page on Sprint.com, or search for a Sprint store using Siri, Safari, or Apple Maps, and tap the Messages icon.

Apple Business Chat uses features from the My Sprint Mobile app for easy account authentication and access, according to Sprint.

In related news, TD Ameritrade this week announced that individual investors can now instantly fund a brokerage account with Apple Pay through Apple Business Chat, an industry first. Dealerships that use the customer service platform Gubagoo can now use Apple Business Chat as well, it was announced.

Apple Business Chat is now available in Australia, Canada, France, Germany, Hong Kong, Italy, Singapore, Japan, Switzerland, the United Kingdom, and the United States. The service has been adopted by over 30 companies, such as The Home Depot, Lowe's, Hilton, Wells Fargo, DISH Network, and Burberry.

Article Link: Apple Business Chat Expands to Sprint Customers, TD Ameritrade Deposits via Apple Pay, and More

 

[ryanwarsaw]

Nice much more of this kind of news from Apple is definitely welcome.

 

[ignatius345]

Is there a list somewhere of businesses that participate in Business Chat?

 

[Joe Rossignol]

Is there a list somewhere of businesses that participate in Business Chat?

I mentioned in the article: Apple Business Chat

 

[Kaibelf]

Was skeptical about this but had a very good customer experience using business chat with Home Depot. Optimistic if these replace those horrible call trees!

 

[ignatius345]

I mentioned in the article: Apple Business Chat

I'm an idiot and missed that -- thanks!

 

[fraczek123]

That 1 bar of Cellular Service tells everything about iPhone XS and XS Max’s cellular fluctuation problem.

 

[ignatius345]

Was skeptical about this but had a very good customer experience using business chat with Home Depot. Optimistic if these replace those horrible call trees!

Looks cool, hope it gets more adoption. I don't see a single company on there (yet) that I actually have any dealings with.

 

[macduke]

I wish T-Mobile would adopt this because sometimes I can't understand the reps with their accents. I love using it for contacting Apple. It's so nice to not have to wait to talk to a person on the phone and I can just casually respond to the messages while doing other things.

 

[sirghost]

t-mobile has had this since April 2018 as per the link below.

https://www.t-mobile.com/news/apple-business-chat

 

[JTBing]

That 1 bar of Cellular Service tells everything about iPhone XS and XS Max’s cellular fluctuation problem.

Actually, as a Sprint customer who is switching tomorrow, I’d say it’s far more likely to tell everything about their coverage.

 

[Joe Rossignol]

I'm an idiot and missed that -- thanks!

No worries!

 

[ramallite]

"75 percent of TD Ameritrade customers are iOS users". Interesting....

 

[Braderunner]

I forgot Business Chat even existed!