Hey guys. I wanted to share with you what my experience with Apple has been lately. I was wondering what your thoughts would be on that and if someone else has had the same problems.
So I have been an Apple user for several years now. Pretty much all the hardware defects I have been getting were related to the iPhone batteries getting swollen and etc. Unfortunately, last year, two weeks after the warranty of my MacBook Pro 2017 expired, the display became defective. Apple refused to fix it and wanted £600 for display replacement. Instead of this, I decided to go for MacBook Pro 2018. Four months later, the same display issue occurred and I left it in Apple store in the USA to get it repaired. They’ve replaced the screen and told me they had found a defect with the touchpad, but could not fix it, as I was travelling back home the next day. Two months after the display was replaced, I got the same issue with it. Apart from the display, the battery got swollen. So I left it with authorised Apple service provider on 30th of June and since then everything’s been a mess. They have got the new parts last Wednesday but could not make them work for some reason. They thought the replacement parts might be defective as well, so they reordered them. The problem was not with the parts and they have been told to change the logic board. They’ve done this and we’re still having issues. I have spoken with senior Apple care advisers and they say nothing can be done. Yesterday the service has asked Apple if they should give me a replacement unit instead and today they were told to continue replacing parts. So, by now, the display has been replaced 3 times, top case twice, Logic board once and some other stuff will get replaced next week. It seems like Apple is just refusing to provide a new one even if they see that the MacBook is defective. I don’t think that’s service Apple customers should be getting for the prices we pay. Not to mention that I need my MacBook for work, so every day without it is a big inconvenience for me.
Because of that I plan to stop upgrading my Apple products every year, as I just can not justify paying that much money and receiving faulty products and no customer support.
Apart from that, my AirPods 2 needed to be replaced just two weeks after I got them and some other small issues has occurred with other products I own as well. I am not sure if I’m unlucky or the quality control is too low.
Any thoughts on the situation?
So I have been an Apple user for several years now. Pretty much all the hardware defects I have been getting were related to the iPhone batteries getting swollen and etc. Unfortunately, last year, two weeks after the warranty of my MacBook Pro 2017 expired, the display became defective. Apple refused to fix it and wanted £600 for display replacement. Instead of this, I decided to go for MacBook Pro 2018. Four months later, the same display issue occurred and I left it in Apple store in the USA to get it repaired. They’ve replaced the screen and told me they had found a defect with the touchpad, but could not fix it, as I was travelling back home the next day. Two months after the display was replaced, I got the same issue with it. Apart from the display, the battery got swollen. So I left it with authorised Apple service provider on 30th of June and since then everything’s been a mess. They have got the new parts last Wednesday but could not make them work for some reason. They thought the replacement parts might be defective as well, so they reordered them. The problem was not with the parts and they have been told to change the logic board. They’ve done this and we’re still having issues. I have spoken with senior Apple care advisers and they say nothing can be done. Yesterday the service has asked Apple if they should give me a replacement unit instead and today they were told to continue replacing parts. So, by now, the display has been replaced 3 times, top case twice, Logic board once and some other stuff will get replaced next week. It seems like Apple is just refusing to provide a new one even if they see that the MacBook is defective. I don’t think that’s service Apple customers should be getting for the prices we pay. Not to mention that I need my MacBook for work, so every day without it is a big inconvenience for me.
Because of that I plan to stop upgrading my Apple products every year, as I just can not justify paying that much money and receiving faulty products and no customer support.
Apart from that, my AirPods 2 needed to be replaced just two weeks after I got them and some other small issues has occurred with other products I own as well. I am not sure if I’m unlucky or the quality control is too low.
Any thoughts on the situation?