The internet buzz concerning the thread removals is important for one reason, however it shows how sensitive customers are to the antenna issue. Never mind that Consumer Reports said they couldnt recommend iPhone 4 in one sentence then named it the best smartphone on the planet in another. Never mind we still dont know how many people have the problem. Never mind that other phones have the same problem albeit to lesser degrees. Never mind that Apples historic misrepresentation of signal strength might be exacerbating the issue, as could AT&Ts network. Never mind anything else.The antenna issue has become a matter of public perception now and thats a huge problem for Apple. The mainstream media has their teeth in it now. They smell blood. The open letter and its contents clearly werent enough this time. As brilliant as they are in marketing, handling customer-facing problems is their kryptonite. MobileMes initial launch might have been the goofy red kind of kryptonite. They finally acted, they finally fixed it. This might be the green kind of kryptonite. The kind that hurts.
