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Apple Employees Using 'Enchanté' Internal AI Chatbot to Speed Up Work

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Apple hasn't developed an AI chatbot for consumers, but it has been using them internally for some time now. Last year, Bloomberg's Mark Gurman detailed a Veritas chatbot to test the new version of Siri, and now Macworld has shared details on two other AI tools that Apple employees are allegedly using.

apple-intelligence-black.jpeg

Enchanté is apparently a chatbot that rolled out to employees in November 2025, and it is an "internal ChatGPT-like assistant" that Apple workers can use for "ideas, development, proofreading, and even general knowledge answers."

The tool is said to look similar to the ChatGPT app for macOS, and it runs models approved by Apple. It is run locally or on private servers, and it incorporates Apple Foundation Models, Claude, and Gemini. Employees can upload documents, images, and files for analysis, and the app can access files stored on a Mac.

Apple encourages employees to use Enchanté as a test platform and for everyday work tasks, because it incorporates Apple internal documentation and guidelines.

The second AI tool that Apple developed is called Enterprise Assistant, and it is designed to be a knowledge hub for corporate employees. Macworld says that it has a database of Apple internal policies, so workers can ask questions about everything from company conduct guidelines to health insurance benefits.

It's no surprise that Apple is using AI tools internally, and there have been reports about Apple testing different AI features and platforms since 2023. In 2024, for example, Apple tested a ChatGPT-like generative AI tool that allows AppleCare employees to speed up technical support.

Apple hasn't rolled out consumer-facing chatbot features as of yet, but it has tested a Support Assistant in the Apple Support app. The Support Assistant uses natural language to provide users with help solving issues with Apple devices.

Later this year, Apple plans to introduce an overhauled version of Siri that's powered by Google Gemini, and it will also incorporate chatbot features.

Article Link: Apple Employees Using 'Enchanté' Internal AI Chatbot to Speed Up Work
 
Article Link
https://www.macrumors.com/2026/01/21/apple-employees-internal-ai-tool/
So Apple is gonna eventually replace all their programmers with vibe coding management...
 
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Local, private AI is ideal for business/enterprise. There’s companies like Premsys that build these for clients
 
Really doesn’t surprise me. Historically, apple was one of the few modern companies in tech that only announced — never mind made available – new tech once it was ready, relying on internal testing, then NDA-armed focus testing before people even knew what the details were, or even what it was called.

The stepped away from that process with their AI projects to try and "keep up” from a market visibility sake but only as a half-measure, and we can all see it’s burnt them badly with the “launch” of Apple Intelligence. Apple used to be the “show-not-tell” company Usually making an announcement that was only partially rumoured before saying it would be available next week. Keeping stuff like this internal and using internal frameworks to bot keep it off external networks AND test it in a variety of use cases used to be a strength of theirs so I’m glad they are continuing that — even if the now have to use Gemini and Claude’s foundation models to plug the holes that Apple’s Foundation Models still have.

Apple has to commit — either work behind closed doors like this and only announce when it’s ready, or public beta all this stuff so they can advance quicker, pivot faster, and truly understand what’s working and what doesn’t at the speed this industry moves at.
 
I hope for their sake that their internal chatbots have better product knowledge than the iOS 18 and 26 Siri is meant to have, as it doesn't seem to know much at all.
 
Interesting to hear about the AI and other behind the scenes software/tech Apple is using. Waiting to see the improvements and new software features Apple has in plan for iOS 27.
 
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SAIRUS said:
So Apple is gonna eventually replace all their programmers with vibe coding management...
Click to expand...
You just described every middle-manager's wildest fantasy -- but the trouble with that is, no reasonably competent programmer is particularly concerned about losing their job to AI... because every single past attempt at extrapolating or automating away a programmer's job has resulted in hiring more programmers to fix the ensuing problems.
 
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icwhatudidthere said:
In MacOS 26, you can actually write your own chat bot that uses AI Foundation Models completely locally. I did a simple Swift CLI tool in like 20 lines that sends a prompt to the local LLM.
Click to expand...
That sounds kind of cool. How did you do that or are there instructions on how to do it?
 
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