Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Apple have no complaints department
- Thread starter ssmed
- Start date
- Sort by reaction score
I think that's similar for all of Apple. You have to request a contact with supervisor / manager & go from there.
If you feel that Apple are breaching their own policies : see
specifically the Reporting a Concern section &
secure.ethicspoint.com
If you feel that Apple are breaching their own policies : see
specifically the Reporting a Concern section &
EthicsPoint - Apple
You can give your complaint to any Apple Advisor or submit it at apple.com/feedback
What they don't offer, is a complaint mechanism with a guaranteed response. And I understand why. If the issue can be addressed by an Advisor or a Senior Advisor, it will be. If it can't - it won't!
What they don't offer, is a complaint mechanism with a guaranteed response. And I understand why. If the issue can be addressed by an Advisor or a Senior Advisor, it will be. If it can't - it won't!
Former Senior Advisor for 8yrs. This is spot on and one of the many frustrating things about working for Apple Support. We were there to support technical issues, not customer complaints. Yet, Senior Advisors took every form of call including non-technical issues. If a customer requested a supervisor/manager (which they routinely did), we were expected to handle that call no matter what. If a Senior Advisor attempted to transfer a customer to the Customer Relations department (isn't that what they're for?), not only would they refuse the call but they would also leave peer feedback to your manager for contacting them. Not to mention the negative survey that's coming your way as a result of the customer interaction. You're stuck between the customer and Apple. Every Senior Advisor dreads this call.
I have escalated to a manager. It was just so annoyed that I could not try to change a situation which must cause annoyance to a vast number of people without getting quite firm to manage to speak to someone else. It is not fair on the person that you initially speak to not to have a mechanism to look after customer and themselves.
