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Apple is sending me a replacement macbook pro this week.

T

TrevorCuts

macrumors newbie
Original poster
Feb 2, 2010
11
0
California, Los Angeles
Hi Guys,

After multiple repairs, I convinced apple to replace my macbook pro.

I had them special order it with the anti-glare screen and will be receiving it in a couple days.

Then I searched these wonderful forums and realized apple will be updating its line VERY SOON.

Here's my question:

If apple updates it's macbook pro line this tuesday, and I receive my new laptop wednesday, will they swap me out.

I can see two complications here if the laptop is unopened:

1) It's a replacement system.

2) I had them special order the anti-glare display.

I would really appreciate any advice, I know you guys are very knowledgeable.:)

Cheers,
Trevor
 
I am in the same situation minus the Anti Glare.

well they place an order for the replacement laptop so i have an order number but im sure if they pulled it up, they'd see it says replacement machine (possibly)...


i'm really curious too how to pull this off if the new one comes.
 
So apple has agreed to replace your machines with an updated version, and you're wondering how to trick them into giving you even newer machines?

Have fun with that.
 
Probably not. I think a lot of people fail to realize that just because Apple is rumoured to be releasing a new MacBook Pro in x days, doesn't mean that the old stock suddenly disappears. Apple usually has reserves of their products going into a a refresh. Sure Apple has awesome customer support which is why you're asking but chances are you're not getting a refreshed MacBook Pro.
 
I really don't think they will or should give you the new MBP especially as they are replacing the (custom) MBP you purchased. I think you would come across as ungrateful if you asked for (another) replacement MBP after you received yours but I suppose it doesn't hurt to ask..
 
smithmax13 said:
So apple has agreed to replace your machines with an updated version, and you're wondering how to trick them into giving you even newer machines?

Have fun with that.
Click to expand...

Apple agreed to replace my machine after it spent month after month in repair centers. Twice it had to be sent back the day I received it due to NEW problems.

I'm sure I'm not the first person ever to be in this position.

As we all know, Apple tends to have policies that aren't common knowledge.

So if anyone knows the right way to go about asking, or anyone has a similar success story I would appreciate it.
 
iLog.Genius said:
Probably not. I think a lot of people fail to realize that just because Apple is rumoured to be releasing a new MacBook Pro in x days, doesn't mean that the old stock suddenly disappears. Apple usually has reserves of their products going into a a refresh. Sure Apple has awesome customer support which is why you're asking but chances are you're not getting a refreshed MacBook Pro.
Click to expand...

Thank you for an actual insightful answer.
 
I never realized how much fun it could be to troll.

Go ahead and ask, all they can do is say no. One thing to consider though, they will be will be trying to clear out their previous model of computers, so you will probably just get one of those (i.e. the current model)
 
If they do update Tuesday, I'll ask.

From what you guys have said, most likely it'll be a no considering the units they already have in stock.

Otherwise, if a significant update comes out in a couple weeks there is always ebay. :D
 
let me know how that goes, curious myself.

Also, did u do advance replacement where u give them cc, they send u new mbp first then u ship them back urs in the box it comes with or did u do regular replacement (u send urs back, they get it then send u the new mbp)?

because im advance replacement, and assuming apple stores will allow it, do you think i'd get billed the price of the laptop or have any complications sending the old one back in a different spec'd box than the replacement that was sent?

you know what im asking?
 
thadoggfather said:
let me know how that goes, curious myself.

Also, did u do advance replacement where u give them cc, they send u new mbp first then u ship them back urs in the box it comes with or did u do regular replacement (u send urs back, they get it then send u the new mbp)?

because im advance replacement, and assuming apple stores will allow it, do you think i'd get billed the price of the laptop or have any complications sending the old one back in a different spec'd box than the replacement that was sent?

you know what im asking?
Click to expand...

The manager I spoke with said the only thing they really care about is the system itself and the power adapter.

But the system you send back has to match the serial number in their system. This I am sure of.

Also, you have to send it back within the time allocated which I think is 30 days.

It's best for both of us to send it back the day we receive our new system, and check within a couple days to make sure apple has gotten it.
 
I think the op may be pushing it, but so does apple when it asks crazy prices t repair its products once the warranty expires. :(
 
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