Apple Maps Escalation

[OddMacFan]

One of the frustrating aspects of Apple Maps (vs. Google Maps) is the process of error correction. I have repeatedly submitted POI corrections through the app, which may take days or weeks to be completed, only to have them revert to the wrong locations in the future. I've submitted changes to businesses which are easily verifiable, only to have them rejected with no stated reason or obvious avenue to appeal. By contrast, Google seems to have no problems verifying and making these same changes, do it usually within a day or two, and they seem to stick once they're made.

I'd love to help make Apple Maps better, but I'm tired of spending the time to document and submit changes, only to have them either revert or be rejected for some unknown reason. POI accuracy and the poor update submission process are the main reasons why I continue to rely on Google Maps, despite the fact that Apple Maps is better in other ways.

Is there an update appeals process that I'm missing?

 

[doogm]

Yes, this seems to be the case. It's a bit frustrating, because Google Maps has become so "busy" and, to me, less usable than Apple Maps. I will say, though, that it is much better now than it was when Apple Maps first started. Back then they basically ignored any error correction that I submitted.

Basically what I do in a case like this is find an address (searching in Safari, sometimes even in Google Maps) and just search for the address in Apple Maps when I use navigation. I much prefer the way that Apple Maps appears on the display, and in CarPlay. I'm also interested in trying to keep Google from knowing more about me anyway.

 

[cynics]

Can you elaborate more on a specific example? Changes can revert if a higher authority records say otherwise.

Too many trolls to allow everything to make permanent changes. However in specific examples going to a source often does the trick, for example a neighbors house that reports as a business for the company they work for as SEO manipulation.

 

[OddMacFan]

Can you elaborate more on a specific example? Changes can revert if a higher authority records say otherwise.

Yes, there are several retailers at the local mall who appear instead at nearby restaurants and gas station buildings. It’s easy to verify all of that information. Apple will initially make the change, then at some point in the future, it is overwritten with bad data.

Apple Maps has *never* had high-quality data. They started out using TomTom data, which was probably the worst of all the standalone map makers (at least for the U.S.). Apple’s data has improved, but it’s taken years and is still not great.

Google pretty consistently has better data, they react far more quickly to submitted changes, and the changes seem to stick. Yes, Apple Maps looks better and sometimes gives better routing, but it’s tough to rely solely on its data, especially the POI database, which is a core function of navigation software.

 

[cbpoint]

One of the frustrating aspects of Apple Maps (vs. Google Maps) is the process of error correction. I have repeatedly submitted POI corrections through the app, which may take days or weeks to be completed, only to have them revert to the wrong locations in the future. I've submitted changes to businesses which are easily verifiable, only to have them rejected with no stated reason or obvious avenue to appeal. By contrast, Google seems to have no problems verifying and making these same changes, do it usually within a day or two, and they seem to stick once they're made.

I'd love to help make Apple Maps better, but I'm tired of spending the time to document and submit changes, only to have them either revert or be rejected for some unknown reason. POI accuracy and the poor update submission process are the main reasons why I continue to rely on Google Maps, despite the fact that Apple Maps is better in other ways.

Is there an update appeals process that I'm missing?

Try here and post, there's many AM knowledgeable member that can guide you reporting errors.