Several questions on Apple's ToC (in particular to MDM configs/Intune)
1) How often does Apple Update their ToC ?
2) Is thee a way for admins to get notified prior to a ToC update, so that the help desk is prepared?
3) When did they add the part that you are tying in your personal Apple ID to your Organization? (example: "you agree to associate your iTunes account to your organization")
In short, this past week, we deployed a new VPP app (the new Office App to be exact) to our corporate phones. Within a couple of hours, our help desk agents were inundated with calls asking about this prompt. Sure for the most part it was a simple scroll down to accept. But we had a few users that was not up-to-date and had problems accepting the terms (this apparently was a bug in an older version iOS) Then to add, we had several executives that were livid on the whole associating their account with the organization... Note, we typically setup user phones then hand them off.
So, As you can see there was several different issues. One, the lack of knowledge there would be a prompt. Yes, we rolled it out initially to a few folks but none of those users received the prompt. Not sure why that was the case. The unexpected calls with users on older phones (we can do so much hand-holding) and of course what seems to be a change when it comes to the individual Apple ID and associating with the corporate MDM.
1) How often does Apple Update their ToC ?
2) Is thee a way for admins to get notified prior to a ToC update, so that the help desk is prepared?
3) When did they add the part that you are tying in your personal Apple ID to your Organization? (example: "you agree to associate your iTunes account to your organization")
In short, this past week, we deployed a new VPP app (the new Office App to be exact) to our corporate phones. Within a couple of hours, our help desk agents were inundated with calls asking about this prompt. Sure for the most part it was a simple scroll down to accept. But we had a few users that was not up-to-date and had problems accepting the terms (this apparently was a bug in an older version iOS) Then to add, we had several executives that were livid on the whole associating their account with the organization... Note, we typically setup user phones then hand them off.
So, As you can see there was several different issues. One, the lack of knowledge there would be a prompt. Yes, we rolled it out initially to a few folks but none of those users received the prompt. Not sure why that was the case. The unexpected calls with users on older phones (we can do so much hand-holding) and of course what seems to be a change when it comes to the individual Apple ID and associating with the corporate MDM.