Apple Over Authorizing Watch Order

[UntitledImage]

So I ordered two watches and have a pending charge to my applecard for $1100. They shipped. But now I just got ANOTHER pending charge for one of the watches. So they have $530 additional now blocked on my card. Which is going to cause 3 auto pay subscriptions including my phone bill, to decline in the next few days. I got ahold of someone and they are just like, whatever, you’ll have it back in 7 days. But I only have 3. I have autopay set up there so I can spread my bills out over the month. If they try to re run the other watch my card will go over limit. Anyone having this issue? What the heck is going on over there. is there any way to resolve this?

 

[usagora]

In my experience, a pending charge doesn't take 7 days to disappear (or become posted). Normally 1-2 at most. But if I were you, I'd demand to speak to someone who has authority to look into it - explain to them that they're messing up your other bills that are due and that you MUST get this resolved IMMEDIATETLY.

 

[UntitledImage]

Awe man. I

In my experience, a pending charge doesn't take 7 days to disappear (or become posted). Normally 1-2 at most. But if I were you, I'd demand to speak to someone who has authority to look into it - explain to them that they're messing up your other bills that are due and that you MUST get this resolved IMMEDIATETLY.

I did. I called first thing in the morning and they could really care less. Demanding be damned, they’re just like thank you and they hang up. Apple has been the worst service lately. I had an issue with subscribing to apple one after already having Apple TV that caused me to pay for Apple TV twice because when I called to ask about it they canceled the subscription I just paid for so I had to pay again and get a refund. The last handful of apple store orders I made they send multiple shipping emails for each item and there’s still phantom tracking numbers in my my choice.

 

[usagora]

Awe man. I

I did. I called first thing in the morning and they could really care less. Demanding be damned, they’re just like thank you and they hang up. Apple has been the worst service lately. I had an issue with subscribing to apple one after already having Apple TV that caused me to pay for Apple TV twice because when I called to ask about it they canceled the subscription I just paid for so I had to pay again and get a refund. The last handful of apple store orders I made they send multiple shipping emails for each item and there’s still phantom tracking numbers in my my choice.

I know you said you called, but I wasn't sure how insistent you were or if you just gave up. I would not give up. Call them back and demand to speak to the next level of support. This would be my life's mission right now if I were you - to demand an explanation and see how they would make it right if you incur late charges on other bills due to THEIR error. I'm not saying be nasty to them or anything, but be extremely firm and do not take "whatever" for an answer.

 

[UntitledImage]

I know you said you called, but I wasn't sure how insistent you were or if you just gave up. I would not give up. Call them back and demand to speak to the next level of support. This would be my life's mission right now if I were you - to demand an explanation and see how they would make it right if you incur late charges on other bills due to THEIR error. I'm not saying be nasty to them or anything, but be extremely firm and do not take "whatever" for an answer.

Totally didn’t just give up. I mean I had to explain like 5 times they I wasn’t charged individually for two watches, that I was charged for two watches and the again for one of those watches. Like she just wasn’t getting. I was getting pretty pissed. I tried the text service and they didn’t care there either. She just kept repeating herself- we’re sorry that happened but you won’t be charged twice the money will be released within 7 days. Like a zombie. And I’m like well is there anyone else I can talk to that can fix this. And she’s like I’m sorry there nothing to fix, the system will release the finds in 7 days, thank you and good bye.

mine of the other times I called I swear the guy that answered was on the toilet on his speaker phone. I mean at least get your headphones?!

They literally do not give a ****. It doesn’t matter who I talk to. I wasted so much time on this today. It’s bullsh but I mean what can I do if they refuse to do anything? They keep saying nothing can be done. System fault, oh well.

I went and changed the autopays to my debit card. Just gonna have to eat light and cancel the weekend til payday. I don’t knowZ they won’t do anything. Not even offer some kind of compensation.

Thank goodness I didn’t pay with my debit card I would have been starving till payday.

 

[usagora]

Totally didn’t just give up. I mean I had to explain like 5 times they I wasn’t charged individually for two watches, that I was charged for two watches and the again for one of those watches. Like she just wasn’t getting. I was getting pretty pissed. I tried the text service and they didn’t care there either. She just kept repeating herself- we’re sorry that happened but you won’t be charged twice the money will be released within 7 days. Like a zombie. And I’m like well is there anyone else I can talk to that can fix this. And she’s like I’m sorry there nothing to fix, the system will release the finds in 7 days, thank you and good bye.

mine of the other times I called I swear the guy that answered was on the toilet on his speaker phone. I mean at least get your headphones?!

They literally do not give a ****. It doesn’t matter who I talk to. I wasted so much time on this today. It’s bullsh but I mean what can I do if they refuse to do anything? They keep saying nothing can be done. System fault, oh well.

Sounds like everyone you talked to is "tier 1" type support. You need tier 2. I wouldn't ask if there was anyone else I could talk to, I would insist they transfer me to the next level of support. Make them hang up on you if necessary - don't hang up voluntarily. Say you'll wait on the line until they transfer you or give you a number you can call to reach such a person. Squeaky wheel gets the grease and all that. I have to endure this support chain with software we use for work. Tier 1 reads their script, sticks to their flowcharts, and tells you what you already know and makes you do things you've already tried, then tier 2 actually shows some interest in your issue, digs deeper, and gets things done (or at least has answers).

They ought to extend your credit limit to account for this mistake - at least temporarily to cover the incoming charges that will be affected by their flub.

Call them back. Good luck.

 

[ukms]

Dispute the pending charge with the bank that manages Apple Card ….. report it as a fraudulent or unknown charge ….. it should then be removed from your account until the issue is resolved.

 

[UntitledImage]

Sounds like everyone you talked to is "tier 1" type support. You need tier 2. I wouldn't ask if there was anyone else I could talk to, I would insist they transfer me to the next level of support. Make them hang up on you if necessary - don't hang up voluntarily. Say you'll wait on the line until they transfer you or give you a number you can call to reach such a person. Squeaky wheel gets the grease and all that. I have to endure this support chain with software we use for work. Tier 1 reads their script, sticks to their flowcharts, and tells you what you already know and makes you do things you've already tried, then tier 2 actually shows some interest in your issue, digs deeper, and gets things done (or at least has answers).

They ought to extend your credit limit to account for this mistake - at least temporarily to cover the incoming charges that will be affected by their flub.

Call them back. Good luck.

I did call them back and asked to be transferred and then I sat on hold for 20 minutes and the person came back and said no one answered. They are suppose to call me back at some random point. The person said they submitted a request to have the authorization released which would take 7-30 days to be responded to via email. You know, cause that makes sense. I don’t know what else I can do. Maybe you’ve had better luck with this but calling apple for me had been like phone the chicken farm and having the chickens answer. And Apple Card and apple purchases are two different departments. They can’t do anything about my credit. For Apple Card when you call over there it’s just basically Goldman sacks answering. They suck too, I paid my card to pay off the phones from last year and they gave me a positive balance on my card and refused to apply that to the negitive balance on my other installments. They kept saying they woould fix it, then a week would go by I’d call back and that person would say that the previous person was wrong. I ended up having to pay the send money fee to send the extra to myself from my husbands PayPal account and then go use the pay early feature to pay the phones off.

I’m not being bashful with them as it seems to sound I am. They WILL NOT help me.

 

[UntitledImage]

Dispute the pending charge with the bank that manages Apple Card ….. report it as a fraudulent or unknown charge ….. it should then be removed from your account until the issue is resolved.

Do you know if that would mess up my Watch order on apples end? I’ve never disputed a charge on any card before. They shipped it already but I’d hate to… I don’t know… get myself banned from apple haha

 

[usagora]

I did call them back and asked to be transferred and then I sat on hold for 20 minutes and the person came back and said no one answered. They are suppose to call me back at some random point. The person said they submitted a request to have the authorization released which would take 7-30 days to be responded to via email. You know, cause that makes sense. I don’t know what else I can do. Maybe you’ve had better luck with this but calling apple for me had been like phone the chicken farm and having the chickens answer. And Apple Card and apple purchases are two different departments. They can’t do anything about my credit. For Apple Card when you call over there it’s just basically Goldman sacks answering. They suck too, I paid my card to pay off the phones from last year and they gave me a positive balance on my card and refused to apply that to the negitive balance on my other installments. They kept saying they woould fix it, then a week would go by I’d call back and that person would say that the previous person was wrong. I ended up having to pay the send money fee to send the extra to myself from my husbands PayPal account and then go use the pay early feature to pay the phones off.

I’m not being bashful with them as it seems to sound I am. They WILL NOT help me.

Sorry - didn't mean to imply you were being bashful. I was just suggesting being even more aggressive (in a constructive sense, of course). Like I wouldn't be satisfied with "they'll call you back" runaround - I'd say, "No, I'll wait here on the line until they answer. I need this taken care of today." Then just keep your phone on speaker and continue to work on what you were working on before you called. Maybe that will be the kick in the a$$ they need to try harder to get someone that can actually help you so they can be rid of you (from their perspective).

I know with our payment processing at work, if I charge a card for $530.00 and then go in the same day (before it closes) and void that charge, it will show up on the customer's card as two transactions under pending charges: $530.00 and -$530.00, so it cancels out and doesn't affect your credit limit. That's what they need to do. Now, if their payment processor has already closed the batch that charge was in, then it will have to be a credit instead, and that WILL possibly take up to a day or two to post to your account.

 

[ukms]

Do you know if that would mess up my Watch order on apples end? I’ve never disputed a charge on any card before. They shipped it already but I’d hate to… I don’t know… get myself banned from apple haha

If you are saying that the pending charge is absolutely nothing to do with you then it won’t mess anything up. If the pending charge is something to do with the way you placed your order then that’s a different story.

 

[slpslee1]

Can you report the second charge to the Apple Card fraud line? They will remove it immediately. And it very well could be a fraudulent transaction, since you didn’t make it. I‘ve found Apple Card security pretty laid back, which is why now I never use that card for anything but Apple purchases. That way I can spot at a glance if anything is on the card that shouldn’t be.

 

[UntitledImage]

If you are saying that the pending charge is absolutely nothing to do with you then it won’t mess anything up. If the pending charge is something to do with the way you placed your order then that’s a different story.

Well it’s a double charge of a watch I did buy. First charge both watches and that second one the cost of one of the watches. So it is and it isn’t. When I talked to apple they can see they made a second authorization and they know it’s a mistake, but they seem unable or unwilling to expedite the releasing of one or the other. Obviously at this point I don’t know which charge is the “correct one”. If that first charge will go through or if it will go through for the cost of only one Watch when it stops pending and then the other goes through as an actual charge. Who knows?

 

[alfonsog]

I used to work for capital one credit cards. They can't dispute or fraud authorized charges only charges that post to the account. They are just authorizations and drop off after a full business day. Since Monday is a federal holiday nothing will happen until Tuesday or Wednesday. There's not much they (the bank) can do except possibly raise your credit line. Most likely it will drop all the authorizations by Wednesday. Even if someone steals your card the authorizations will hold until they post then flag them as fraud and reverse. They usually don't post until shipped.

 

[seracious]

Hi Untitled - I feel your pain. The same thing happened to me with a new iPhone 13 mini. I've also spoken to a dozen people at Apple Card/Goldman Sachs and Apple Store, and they provide zero service. I was "escalated" to several so-called "Specialists," none of which had helpful answers. In my case, since I only got the Card for this transaction (and the payment plan), it doesn't hurt me the way it does you, though just as you describe, it blocks the credit, so I'm cut off from about $900 worth of credit because of a criminal charge. In my case, the fraudulent charge is even dated the day before I purchased my phone, which is also the day before those phones went on sale, so should also be impossible and very easy to identify. And despite all the folks hypothesizing here about Pending Charges and how quickly those charges disappear, I'm past the 10 day mark with zero help and definitely no one looking into it. The sacks at Goldman (all of which have been borderline illiterate goons who can barely read the script) even told me Apple has until Dec 31 to handle it. Of course, if they were forced to pay me their absurd interest rate for that period, it would be deleted immediately.

The shadiest part is that Apple Store won't actually deal with it, but simply pass it to GS. If this were any other merchant, the one perpetrating the fraud would have a system where one could deal with them directly. But nope, not Apple, they just pass the buck to the oh-so sincere and helpful financial institution. If Amazon screws me with a false charge, we'd be on the phone in 30 seconds dealing with it. It should be an embarrassment for Apple who generally seem to take pride in quality customer service. Maybe cut back on terms like Genius and Specialist...