I get the vibration on my watch that indicates a successful tap but then a message pops up on the pay terminal that says “Check Phone For Instructions.” Then I have to use my phone to pay. At first I thought it was the terminal but happened a second time at different place. Anyone else see this? Very annoying. S7 on 8.1.1
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Apple Pay Issue.
- Thread starter Itinj24
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was it the same credit card? does it happen with other cards?
if its 1 card, I'd remove it from both watch and phone wallet and retry
CarKey works on my watch so it’s not an NFC issue I don’t think. I’m gonna try removing and then adding all my credit cards. Only issue is I can’t really test it to see if it’s working until I embarrass myself at a pay terminal.
The Watch was set up as new this time. Auto connect of AirPods Pro stopped working on my S6 so I was hoping setting up as new would’ve fixed that. Not so much.
So when you did that and you said it vibrated, did you look at the watch and did it show the check mark?
Re-reading your first post, the watch did communicate with the terminal fine. And when it told you to check your phone, was there any message displayed in the phone?
I’d still do the remove/add of the card.
You might also want to contact Apple about this
Re-reading your first post, the watch did communicate with the terminal fine. And when it told you to check your phone, was there any message displayed in the phone?
I’d still do the remove/add of the card.
You might also want to contact Apple about this
I don’t recall seeing the check mark on the Watch and the iPhone didn’t display anything either but then again I didn’t particularly want to stand there and troubleshoot while the line build up behind me lol. At that point I just wanted to open Apple Pay on my iPhone without delay and keep it moving. I’m gonna remove and add all the cards on both phone and watch, reboot both and hopefully that corrects the issue. I’m getting tired of having to troubleshoot and reboot my Apple devices all the time.
This just happened to me in Target. I didn't have my phone with me so I couldn't see what the instructions were....but I used Apple Pay with the watch a few times the day before with no issues.
S6 on 8.1
I had my phone with me every time. There are no instructions on the phone lol. I have no clue why it says that. Did you by any chance enable assistive touch for Apple Pay on the Watch recently?
I did, then turned it off. I was intrigued about the double fist clench to activate Apple Pay, but then found out that you still have to double click? Doesn't really help much. So I turned it off.....but that was before I successfully used Apple Pay all last week.
Today was when it errored...
Gotchya, thanks. I just removed it. Gonna try it today again and hopefully a line doesn’t build up behind me.
Of course the terminals don't really know if you are using a phone or watch, so most likely its just some default error.
There are still plenty of people/places that are in awe that you can pay with a watch.
I'm not young, but I find it funny that most of the "in awe" comments are from younger people working the registers...although it happened the same when I use to use my phone. It's amazing how little people actually know about the tech they have in their own pocket.
All they really care about is Tik Tok and Social Media lol. I try to use my tech to its fullest potential and get highly agitated when it doesn’t work properly.
Actually it gets worse the more you get to one-horse towns such as mine. People have actually threatened to call the police because I'm 'hacking' the terminal. They clearly have no clue what contactless payment even is to the point they accuse you of a crime. It also sure didn't help that one attempt at a Do-It Center hardware store actually crashed their entire terminal.
Combine that with the fraud alerts that any NFC payment causes which forces me to approve by email thus ruining the convenience I just stopped using it and use Walmart or Kroger pay. I tried phoning in Amex about the fraud thing but they won't tell me what caused what or how to resolve it, and I just had to accept it.
Funny you mention "horse". My daughter takes riding lessons and I always thought it was awesome standing in the middle of a pasture, 30 miles away from the nearest town, tapping my watch on the instructor's Square mobile NFC terminal.
Now I have crashed a terminal or two (one last week at a Firehouse sub shop) by using Apple Pay. At that sub shop the cashier actually had to wait for a 59 second countdown timer before retrying the transaction.
Your AmEx fraud issue is quite ironic.
Amex has quite overzealous fraud detection lately. It used to work fine for all forms of contactless payment, be it Apple, Samsung or Google Pay. I loved it and at the time only Meijer and Aldi supported it. Now it's pretty much everywhere. Sadly since 2017 every NFC transaction is flagged as 'fraud'. and I get emails asking if it's me and to approve by tapping a link. Obviously I can't do all that on a watch. Ruins the fun.
They support contactless but make it a pain to use. I can swipe the card old school and it always works and I can pay online fine. Just when I use NFC it declines for 'fraud.' Amex refuses to tell me what caused it, or what made it think it was fraud, and other times they make excuses like Meijer's system is insecure or that something was wrong at Apple. They don't speak good english since their tech support is in India and reads from a script. I've called many times over it, and got their main tech support leader online once, but in the end I have to just accept it as it's 'to protect me'. I can't disable it, and there's no way to make them exempt Meijer, Lowe's, or Aldi. I can't even use it at Shell anymore.
It's going to be a pain but I may have to switch cards. I love using contactless too much. And I can't get everything I need at Walmart or Kroger who's apps actually work.
They support contactless but make it a pain to use. I can swipe the card old school and it always works and I can pay online fine. Just when I use NFC it declines for 'fraud.' Amex refuses to tell me what caused it, or what made it think it was fraud, and other times they make excuses like Meijer's system is insecure or that something was wrong at Apple. They don't speak good english since their tech support is in India and reads from a script. I've called many times over it, and got their main tech support leader online once, but in the end I have to just accept it as it's 'to protect me'. I can't disable it, and there's no way to make them exempt Meijer, Lowe's, or Aldi. I can't even use it at Shell anymore.
It's going to be a pain but I may have to switch cards. I love using contactless too much. And I can't get everything I need at Walmart or Kroger who's apps actually work.
Apple Pay on my watch worked today at two different stores. Only thing I changed was removing assistive touch for Apple Pay so I’m sure that was the issue but I probably didn’t know how to use it properly.