Apple refuses to replace display and wants to do full liquid damage repair only!?

[whizkid11]

Hi all.

I learned the hard way that the bottom of the MBA M2 display is not sealed / impervious.

I got a bit too trigger happy with the Iklear that some pooled up in between the hinges. In attempt to avoid any of it seeping into the case, I turned over the laptop for a half a minute to remove the excess.

To my surprise, the liquid made its way underneath the screen and left stain marks along the bottom 1/4 of it.

There was no operating issue or stickiness or even enough liquid to cause damage. Everything works fine.

I made an appointment with Apple for a screen replacement and explained the story to the Genius. Right away he said the only course of action is a screen, battery, and logic board replacement for $999. I asked if the repairman could defer until having a look see inside and he refused.

So basically I’m stuck with a 5 month old otherwise perfect MBA that’s not worth repairing Apple refuses to replace just the screen.

The odd thing is that the genius didn’t even suggest that it was possibly a design issue or could verify it.

Everything works fine and there’s no sticky keys or anything suspecting.

Is this typical Apple recourse or did I just get an indifferent worker?

 

[russell_314]

From my understanding if Apple finds any liquid damage, they have to follow their procedure. I had the same issue with an iPhone and they didn’t want to touch it. Perhaps you can try sweet talking a different worker at another store and but I wouldn’t hold out much hope for that.

I wouldn’t pay $999 unless you have one of the higher end models. Just buy a new MBA and get AppleCare. That will save you next time!

 

[Mlrollin91]

Did you buy it with a credit card with accident protection? Might be worth a shot.

 

[whizkid11]

Did you buy it with a credit card with accident protection? Might be worth a shot.

Hello!

I purchased it with my Apple Card. The other thing is that I never ever sprayed the display directly before that happened. I always sprayed it on the cloth. Still I am surprised that the bottom edge of the display is vulnerable. It was hardly anything but a a strip of solution laying on the bottom lip between the hinges. I would have just wiped it up in retrospect!