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Apple Releases New 12.3 Software for HomePod

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Alongside the iOS 12.3 update that introduces a new TV app for the iPhone and the iPad, Apple has also debuted a new 12.3 software update designed for the HomePod.

The new HomePod software will be installed automatically on the HomePod after you update to iOS 12.3, but you can also manually update and check your software version by following the instructions in our HomePod software how to.

homepod-duo-800x457.jpg

According to the release notes for the update, it is focused on enterprise networks, adding support for "joining some types of enterprise networks that require credentials."

There are no other notable features that appear to be included in the HomePod software update. For more on HomePod, make sure to check out our HomePod roundup.

Article Link: Apple Releases New 12.3 Software for HomePod
 
Article Link
https://www.macrumors.com/2019/05/13/apple-releases-new-12-3-software-for-homepod/
I spoke to Apple support all the way up to engineering and it was a complete and utter joke. Many had issues with stereo paring not working correctly, issues with Apple ID not staying loaded which seemed to be related to many users who had an iCloud account and a separate Apple ID (which I'd combine if apple wasn't full of $#it and make IDs automatically when you create a new email).

There are numerous emails internally from Apple on the matter and some reps were helpful, but by and large most do not have a clue which says a lot abut their support model these days. Very frustrating for the amount of time to put in for the issue.
 
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AgentElliot007 said:
So this one isn’t just me? I thought the last update would fix it and it didn’t. I’ve been getting zero help from support. Their suggestions don’t fix anything.
Click to expand...

BarrettF77 said:
I spoke to Apple support all the way up to engineering and it was a complete and utter joke. Many had issues with stereo paring not working correctly, issues with Apple ID not staying loaded which seemed to be related to many users who had an iCloud account and a separate Apple ID (which I'd combine if apple wasn't full of $#it and make IDs automatically when you create a new email).

There are numerous emails internally from Apple on the matter and some reps were helpful, but by and large most do not have a clue which says a lot abut their support model these days. Very frustrating for the amount of time to put in for the issue.
Click to expand...

I've the same issue for a month or two now intermittently. At its worst, I have to re-login daily. Then maybe a few weeks with no glitches before it all starts over. Resetting the homepod seems to give me the longest error-free period, but that's a pain. Apple Support has been comically worthless on the subject.

And I'd love to combine my apple IDs if they'd let me, but they don't seem interested in that solution at all.

I guess I'll update ASAP. Can't be worse...
 
I had one post update that asked but the other in the stereo pair could have been the reason. Since updating I'm still going without it asking yet. Obviously more time will be needed. Sound quality seems more balanced in profile with similarity to what is in the new Beats Pro headphones.

I found another solution to the stereo pairing so hopefully those still with the stereo pair issue have gotten that resolved.
 
and yet, mine works fine. no problems, nothing to see here. Of course, I do only have one Apple ID, I don't keep changing. Maybe that is the common denominator in the "issues"?
 
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BarrettF77 said:
I spoke to Apple support all the way up to engineering and it was a complete and utter joke. Many had issues with stereo paring not working correctly, issues with Apple ID not staying loaded which seemed to be related to many users who had an iCloud account and a separate Apple ID (which I'd combine if apple wasn't full of $#it and make IDs automatically when you create a new email).

There are numerous emails internally from Apple on the matter and some reps were helpful, but by and large most do not have a clue which says a lot abut their support model these days. Very frustrating for the amount of time to put in for the issue.
Click to expand...
How did you speak with engineering?
 
MauiPa said:
and yet, mine works fine. no problems, nothing to see here. Of course, I do only have one Apple ID, I don't keep changing. Maybe that is the common denominator in the "issues"?
Click to expand...

I have an ID without email address. So I don’t want it to be a GMail or some other address. Apple preaches security so why he he’ll cant I make a new Apple email with my existing ID? Apple is kind of hypocritical at times.

And engineering would relay messages to the person in senior support to update me.... which they only asked for more details and never got back to me. Just that I know there were many other logs of the issues as they were confirming I’m not the only one with the problem.

Sometimes being all secretive like Apple tends to works against them. All we ever want to know is they have a fix coming or not.
 
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MauiPa said:
and yet, mine works fine. no problems, nothing to see here. Of course, I do only have one Apple ID, I don't keep changing. Maybe that is the common denominator in the "issues"?
Click to expand...

My original Apple ID predates the time when it had to be an email address. It's just an alphanumeric ID. Later, Apple introduced email addresses (@me.com) and I signed up for one of those as well. But I had years of music purchases on the original, and that's the one that my family wanted to share once family sharing was invented. So the original remains important to more people than just myself, though my online apple identity is the email address I got back when they were introduced.

I've spoken to apple support multiple times over the years requesting to combine them. But the answer is always that they can't, and that their services are designed to work with this conflict in mind.

I don't change back and forth, but there's one for iTunes purchaces and one for Siri. The homepod indeed keeps track of both in it's settings, but keeps logging me out of iTunes/Apple Music. That's the glitch. Every other apple device manages just fine (and I've been through several dozens over the years). Only the homepod struggles.
 
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I fixed the constant requiring to login by doing a factory reset. Haven’t had the issue since I did that a couple months ago.
 
Some stereo/response problems seem to be related to wifi. In particular some users have found that disabling the 5Ghz band on their router has fixed the problem. Not a very satisfactory "solution" though. It would also mean that a software fix is unlikely, if it is related to wifi hardware.
 
I just got a HomePod (Apple credit from old iPad trade in made it affordable enough).

The sound quality is really good, better than the Sonos Play:1 I had.

After 1 evening of use .... AppleTV 4 & HomePod .... playing YouTube through the ATV does not route sound to the HomePod (I blame google for such idiocy/idiosyncrasies) and its frustrating as many other apps do!
 
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