Apple Replacement CDs

[Mr. Anderson]

So I screwed up and somehow managed to crack my FinalCutPro3 CD and needed to reinstall it on my old machine that I've upgraded. So I called Apple about a replacement CD and even with all the documentation and Apple's own records showing I purchased the thing through them, they want me to shell out $80 for a replacement CD?!?!?!

I don't know if I can push this through work and get them to pay for it, I might. But I was floored to hear from the Apple Rep what I'd have to pay.

Anyone else ever had any experience with this?

Really a pain in the ass if you ask me.

D

 

[LethalWolfe]

There are a bunch of pissed of editors that have FCP 1 or 2 and upgraded the rest of the way. Well, long of the short of it is current updates/upgrades require an original FCP 3 CD for varification. These guys obviously don't have the FCP 3 disc since they upgraded from 1 or 2. Apple is charging them $80 to for an FCP 3 disc. All they want is to be able to have the most current upgrade and they are getting hosed. There are a bunch of people ridding Apple's @ss 'bout this but I'm not sure how that fight is going right now.


Lethal

 

[Rower_CPU]

That sucks...remind me to NEVER damage my FCP3 CDs at work.

 

[kiwi_the_iwik]

I thought you could duplicate your FCP CD as a backup measure...

Apple give you the impression that you can make up ONE copy as a safety, and work from that. Myself and my workmates all bought FCP3, and promptly backed up our CD, putting the originals away in a safe place.

So, if anything happened to the disk, we'd still at least be able to edit our projects.

 

[Mr. Anderson]

Originally posted by kiwi_the_iwik
I thought you could duplicate your FCP CD as a backup measure...

You're assuming I'm as smart as you

I've been going through my whole collection of app cds and backing them up since this happened. It won't happen again, that's for sure.

D

 

[LethalWolfe]

Originally posted by kiwi_the_iwik
I thought you could duplicate your FCP CD as a backup measure...

Apple give you the impression that you can make up ONE copy as a safety, and work from that. Myself and my workmates all bought FCP3, and promptly backed up our CD, putting the originals away in a safe place.

So, if anything happened to the disk, we'd still at least be able to edit our projects.

Have you tried using the back-up CDs? For some reason I remember back-ups not working if the updater (or whatever) asks for the FCP dics.


Lethal

 

[GigaWire]

the back ups don't work

 

[kiwi_the_iwik]

I don't know what you're doing that the backups aren't working - mine works fine. I used Toast Titanium 5.1.3, and it went without a glitch.

I have, however, heard that there's a clever piece of copy protection software written into the installer that only enables a duplicate to be made from the MASTER disk, and not from any disks already copied. Cunning...

 

[GigaWire]

i made a back up form a master through toast and was no go on updating, how did you make your back up. i just used disc copy, but would like to know your method, as it would allow me to take my FCP CD out of my safe

 

[iJon]

that really sucks, someone stole my windows xp disc at work (once again the theif that stole the other stuff which is now fired) and i called microsoft and they sent me a brand new one for like 30 dollars with a new serial number and everything. only thing i had to have was a code on the box to prove i bought it.

iJon

 

[Moxiemike]

I lost my InDesign cd about a week ago and need to reinstall it... which sucks and led me to call Adobe. $25.00 + $4.95 for shipping. $14.95 if I wanted it overnight.

 

[wayne091189]

Sorry to hear about your problem with the CD.

As for Apple asking you to pay that mush for a backup CD it's just a rip off.

It does not cost that mush to send out a replacement CD, I could understand if they wanted you to pay £15 20 pounds for posting and packaging, but come on £80.00 for a replacement CD you have all ready paid for.

THAT IS A f#cking joke.

This just reminds me of microsoft. very sad.

PS: Please dont say TROLL you sad c#nts

 

[iJon]

Originally posted by wayne091189
This just reminds me of microsoft. very sad.

read my post above, this is completly opposite of my microsoft with my experiences.

iJon