well hey i have a friend who manged to damage 2 of her keys, they got deformed due to impact from her phones edge. However with the key cap on both keys do not function, however if i remove the cap the scissor mechanism is fine and the key works without issues. Now taking into consideration this is an accidental damage and warranty obviously does not cover it what can we do? A new top case will be costly as its for the retina macbook. Do apple sell individual keycaps?
Thing is that we plan to retain the warranty on her mac she already has spoken to apple care and honestly put it to them what happened they said if you pay for fixing your warranty will be intact after a clear chit is given by the engineers. But they could not comment on availability of individual keycaps.
So now we have the issue logged and even if i on my own pop in both keys from my defunct macbook pro it may cause a warranty issue later right?
Thing is that we plan to retain the warranty on her mac she already has spoken to apple care and honestly put it to them what happened they said if you pay for fixing your warranty will be intact after a clear chit is given by the engineers. But they could not comment on availability of individual keycaps.
So now we have the issue logged and even if i on my own pop in both keys from my defunct macbook pro it may cause a warranty issue later right?