iPhone 11 Apple returns

[jm31828]

I have only ever bought phones from carriers- AT&T, Verizon, and Xfinity Mobile. They all have a two week return window but you have to pay a $40-$50 restocking fee when doing so.

If I bought a phone straight from Apple, am I understanding correctly that if I were to return it, there is no penalty- no restocking fee?

 

[Phone Junky]

That is correct.

 

[jm31828]

That is correct.

Thanks for the response!

 

[akash.nu]

I never understood this “restocking” fee carriers charge in the US. Isn’t the 2 weeks window under statutory rights under online selling law / requirements? I’d go mental if I had to pay any company for me not liking their product. Especially when I’m buying online.

 

[jm31828]

I never understood this “restocking” fee carriers charge in the US. Isn’t the 2 weeks window under statutory rights under online selling law / requirements? I’d go mental if I had to pay any company for me not liking their product. Especially when I’m buying online.

Yeah, it is frustrating!
Two years ago I bought an XS, and the oled flicker was just too much for my eyes, so I exchanged the XS for an 8plus. I paid full price for the 8 plus and another $40 restocking fee in the XS- it felt like robbery.

 

[StumpyBloke]

I never understood this “restocking” fee carriers charge in the US. Isn’t the 2 weeks window under statutory rights under online selling law / requirements? I’d go mental if I had to pay any company for me not liking their product. Especially when I’m buying online.

Completely agree. Restocking fees are illegal in the U.K. thank god! Don’t know if it’s an EU law or just U.K.

 

[akash.nu]

Completely agree. Restocking fees are illegal in the U.K. thank god! Don’t know if it’s an EU law or just U.K.

I think it’s a EU law. Although consumer rights against faulty products in the UK protects customers for 6 years as far as I know.

 

[StumpyBloke]

I think it’s a EU law. Although consumer rights against faulty products in the UK protects customers for 6 years as far as I know.

Yep for inherent faults apparently. It’s a very infrequently used part of the selling regulations though because it’s so difficult to prove a fault is truly inherent from manufacture.