Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Apple Says Scanner Permission Error Fixed in macOS 11.6

MacRumors

MacRumors

macrumors bot
Original poster
Apr 12, 2001
67,488
37,765


In an updated support document, Apple has indicated that a permission-related error when using a scanner on a Mac has been fixed as of macOS 11.6.

mac-scanner-permission-error.jpg

When attempting to use a scanner with a Mac, Apple said users might have received an error message indicating they did not have permission to open the application. The error message said to contact a computer or network administrator for assistance, or indicated that the Mac failed to open a connection to the device.

Users may have encountered the error in the Image Capture app, Preview app, or the Printers & Scanners section of System Preferences, according to Apple.

For users who elect not to update to macOS 11.6 at this time, Apple previously shared step-by-step instructions on how to temporarily resolve the issue:
  1. Quit any apps that are open.
  2. From the menu bar in the Finder, choose Go > Go to Folder.
  3. Type /Library/Image Capture/Devices, then press Return.
  4. In the window that opens, double-click the app named in the error message. It's the name of your scanner driver. Nothing should happen when you open it.
  5. Close the window and open the app you were using to scan. A new scan should proceed normally. If you later choose to scan from a different app and get the same error, repeat these steps.
The issue has presumably also been fixed in the latest macOS Monterey beta.

Article Link: Apple Says Scanner Permission Error Fixed in macOS 11.6
 
Article Link
https://www.macrumors.com/2021/09/23/apple-fixes-mac-scanner-permission-error/
  • Like
Reactions: RandomDSdevel
Great, now my office scanner works. MORE OF A PROBLEM, this update broke Adobe Acrobat Pro DC. I now get the permissions error anytime I try and open Adobe. I have to use this program to get my job done. :mad:
 
I gave up using a scanner after having so many problem, however I really didn't use it that much. Post-update, it was a roll of the dice whether it would work again without updating its software, or waiting for a solution.
 
One thing I want them to fix is the ability to connect m1 Macs to 3d printers. Still no support there. I tried ch340 drivers; sadly only support for Intel Macs. I really want to connect by wire to my 3d printer and not by flash drive
 
  • Wow
Reactions: PinkyMacGodess
PinkyMacGodess said:
Because maybe they just found out about it?
Click to expand...
You're not making any sense... this was acknowledged that it was a bug by Apple prior to 11.6, they said it will be fixed in a future release, and then they released 11.6 with no release notes other then the standard 'bug fixes and general enhancements' boilerplate message they always use. Do you think it was just magically fixed in 11.6 and they don't QA their work and then were amazed when they randomly found out it was fixed?
 
  • Like
Reactions: michaelnugent, CarpalMac, Nermal and 1 other person
I found it to be easy to fix the permission issues for the HP Scanner 3 in particular. Just hunt for the app (it's in Mac HD--> Library--> Image Capture--> Devices--> HP Scanner 3), right click or control click the app, then choose "Open" -- it will prompt for you to open and then it will allow it to open from then on without a prompt.

Doing this once will fix the scanner issue going forward.
 
Is it only fixed for HP scanners? HP printers have been having this error ever since Big Sur with no resolution!
 
deific said:
I found it to be easy to fix the permission issues for the HP Scanner 3 in particular. Just hunt for the app (it's in Mac HD--> Library--> Image Capture--> Devices--> HP Scanner 3), right click or control click the app, then choose "Open" -- it will prompt for you to open and then it will allow it to open from then on without a prompt.

Doing this once will fix the scanner issue going forward.
Click to expand...
Yep, the workaround was mentioned in the original report and is listed above also...
 
My Epson scanner has been giving the -21345 error ever since MacOS 10.5. The fix described above (click on the app in /Library/Imape Capture) does not fix it, but reinstalling the epson software with each MacOS software update does.
 
Praise everything... My scanner finally works on Big Sur... I just hope it's not the same all over again with Monterey...
 
It annoys me that my olde canon printer / scanner works on a Windows 10/12 vm but OS X sees it initiate a scan and then break until a reboot. It’s probably canons issue but I needed somewhere to vent my annoyance at this
 
CheesePuff said:
You're not making any sense... this was acknowledged that it was a bug by Apple prior to 11.6, they said it will be fixed in a future release, and then they released 11.6 with no release notes other then the standard 'bug fixes and general enhancements' boilerplate message they always use. Do you think it was just magically fixed in 11.6 and they don't QA their work and then were amazed when they randomly found out it was fixed?
Click to expand...

Yes?
 
CheesePuff said:
Lol you have zero clue how software development works then.
Click to expand...

And I've been a programmer for over 40 years.

I've only peripherally read this thread, but can say that scanners have always been a PITA with macs. I've always had HP scanners, and my history started with the hideously expensive flat bed scanner I owned. Eventually Apple/HP just stopped even trying to pretend they supported it. The next scanner I bought was a very beautiful standup scanner, all glass, and amazing, and it lasted a year or so, then another scanner, *POOP* stopped working with every update, and took either major gyrations or waiting for software support many times. Then I got an expensive 'all-in-one', and it had features dripping off of it, and most of them don't/won't work, and the same fun started with updates and it not working. Now, it works on mine, but refuses to scan on the wife's. (She actually thinks it works for me because it's afraid of what will happen to it if it fails. SCRAPPED)

I haven't had many printers fail to work after an update, but had a client that had to reload all their drivers, and I have had to reset the printer software system on a mac at least a few times back in the day.

So Apple has a problem with testing their updates. Apple has a problem with their contracted (most likely) programmers breaking things that worked previously. Apple is guilty of a lot of things, and attention to detail in testing 'their' software and updates is the biggest one in my mind. So permission errors in trying to scan makes me laugh. Apple appears to be unable to learn from their massive wake of screw ups in previous versions of macOS.

So how that makes me ignorant on 'how software development works' is kind of a reach, isn't it?

Apple *should* know when their software breaks things. Apple *should* know when previous fixes break from installing their updates. Apple *should* be doing a lot more testing than they obviously don't do.
 
  • Like
Reactions: deific
PinkyMacGodess said:
And I've been a programmer for over 40 years.

I've only peripherally read this thread, but can say that scanners have always been a PITA with macs. I've always had HP scanners, and my history started with the hideously expensive flat bed scanner I owned. Eventually Apple/HP just stopped even trying to pretend they supported it. The next scanner I bought was a very beautiful standup scanner, all glass, and amazing, and it lasted a year or so, then another scanner, *POOP* stopped working with every update, and took either major gyrations or waiting for software support many times. Then I got an expensive 'all-in-one', and it had features dripping off of it, and most of them don't/won't work, and the same fun started with updates and it not working. Now, it works on mine, but refuses to scan on the wife's. (She actually thinks it works for me because it's afraid of what will happen to it if it fails. SCRAPPED)

I haven't had many printers fail to work after an update, but had a client that had to reload all their drivers, and I have had to reset the printer software system on a mac at least a few times back in the day.

So Apple has a problem with testing their updates. Apple has a problem with their contracted (most likely) programmers breaking things that worked previously. Apple is guilty of a lot of things, and attention to detail in testing 'their' software and updates is the biggest one in my mind. So permission errors in trying to scan makes me laugh. Apple appears to be unable to learn from their massive wake of screw ups in previous versions of macOS.

So how that makes me ignorant on 'how software development works' is kind of a reach, isn't it?

Apple *should* know when their software breaks things. Apple *should* know when previous fixes break from installing their updates. Apple *should* be doing a lot more testing than they obviously don't do.
Click to expand...
I totally agree as I have to support all these bugs. Bugs like the printer/scanner issue mentioned take hours of trial and error to figure out as "sorry your printer or scanner won't work after I recommended you update to the latest OS" is not an appropriate answer.

Apple needs to slow down its release schedules for the major releases. Every year for a major release is a big ask and really isn't giving enough time to iron out issues fully.

Apple also needs to start focusing on issues that have been around for a while and not "just happened with the last update" -- it's common info that they'll ignore an issue that has been around for multiple Mac OS revisions. Take a look at Image Capture, Apple Mail, and other older apps that might have a new UI but still face the same irritating issues in every version.
 
  • Like
Reactions: PinkyMacGodess
I updated the MacBook to BigSur 11.6, everything worked fine, but today there was an error when scanning failed to open a connection to the device (printer Kyocera m5556 cdw)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back