I upgraded from a 7 Plus to an 8 Plus, via the IUP on 9/15/2017. I received my 8 Plus on 9/22. I returned my 7 Plus using the return kit, Apple sent me. APPLE RECEIVED THE PHONE and PAID OFF THE LOAN. Citizens sent me a confirming email on 10/3/17.
However, when I check my enrollment, the Apple Store app says my new phone is not enrolled. I called the helpline. Nobody at any level, was able to resolve the issue.
I contacted Tim Cook. Someone was assigned to look into this, but it’s been more than 2 weeks and nothing has been resolved. The person said it is a timing issue, but has no idea when (what month) the issue might be resolved.
Has anybody had this issue? Any idea how I might resolve this?
Thanks in advance.
However, when I check my enrollment, the Apple Store app says my new phone is not enrolled. I called the helpline. Nobody at any level, was able to resolve the issue.
I contacted Tim Cook. Someone was assigned to look into this, but it’s been more than 2 weeks and nothing has been resolved. The person said it is a timing issue, but has no idea when (what month) the issue might be resolved.
Has anybody had this issue? Any idea how I might resolve this?
Thanks in advance.
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